Practice Manager II - Holly Tree Family Practice

About Us

Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks people committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.

Job Summary

The Practice Manager II anticipates, plans, organizes, and directs the operations of one or more physician practices. This includes supporting 6 or more providers and managing a minimum of 10 employee FTEs to ensure the highest quality care and services are provided to patients. The Practice Manager II is also responsible for achieving the annual operational and financial goals of the practice.

Essential Functions

• Serves as a role model to set the standards of behavior, professionalism, and outstanding customer services in all relationships with internal and external customers.
• Manages day-to-day operations of the practice, including staff and provider schedules, performance management, and ensures timely communication with team members.
• Facilitates troubleshooting and follow-up to ensure effective provider, staff, customer, and peer relationships.
• Adheres to the established controls of quality, compliance, and risk standards for the day-to-day operations of the physician practice(s).
• This includes management of supply chain activities including the ordering of supplies and maintaining inventory, while adhering to departmental budgets, as well as processing all invoices and bills for the office.
• Functions as a key liaison for all new provider integration activities for the practice(s).
• Aids in the transition process for onboarding new physicians and APCPs.
• Manages all revenue cycle processes, including but not limited to registration workflows, work queues, copays, daily cash drawer, bank deposits, and coding compliance, etc.
• Reviews applicable practice data and identifies variances. Analyzes financial and billing reports to assist with decision-making and reporting.
• Participates in planning and budgeting preparation and analysis. Meets with Practice Administrator and medical group/market leadership as appropriate to review trends and develop/adjust strategic priorities.
• Captures support functions to ensure compliance with Joint Commission, where applicable, and other required regulatory agencies.
• Handles personnel functions, in collaboration with HR as appropriate, which includes check-ins, evaluations, etc.

Qualifications

• High school diploma (required)
• Bachelor’s degree (preferred)
• BLS Basic Life Support – American Heart Association (Preferred, required if performing clinical functions, within 90 days of hire)
• 4 years of recent experience in healthcare (required)
• 2 Years Of Supervisory Experience (required)

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.