Practice Manager II - 202

Key Responsibilities

• Lead, coach, and develop a team of Opticians, Technicians, Patient Care Coordinators, and support staff (20+ team members).
• Partner closely with the Lead Optometrist (OD) to ensure exceptional patient care and efficient clinic workflow.
• Champion a patient-first, customer-centric culture by modeling and reinforcing service excellence.
• Oversee daily operations, ensuring smooth patient flow, staff productivity, and high standards of care.
• Analyze financial and operational performance, identifying opportunities to improve profitability and efficiency.
• Manage staff hiring, onboarding, training, and performance management.
• Ensure compliance with HIPAA, billing practices, and company policies.
• Oversee inventory, product management, and cost of goods.
• Conduct regular staff evaluations and lead ongoing training and development initiatives.
• Act as the primary point of escalation for patient and employee concerns, resolving issues promptly and professionally.
• Uphold and model Keplr Vision’s Core Values in all aspects of leadership.

Required Experience & Qualifications

• Prior experience managing an optical practice.
• Proven experience leading large teams (15–20+ employees) in an optical setting.
• Demonstrated ability to drive team performance, accountability, and engagement.
• Solid business acumen with experience reviewing and acting on financial and operational metrics.
• Strong understanding of optometric workflows, optical sales, and patient care processes.
• Excellent communication, leadership, and organizational skills.
• Able to multitask, problem-solve, and make sound decisions in a fast-paced environment.
• High level of professionalism, attention to detail, and customer service excellence.