Practice Manager Gilbert OB/GYN

Responsibilities

• Takes complete ownership for the successful operations and strategic planning of the clinic, including financial, employee engagement, retention and patient experience.
• Ensures proper controls and practices are followed and documented to secure the financial viability of the practice.
• Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory.
• Ensures accurate charge capture.
• Provides exceptional leadership and promotes teamwork and collaboration.
• Creates an environment that supports high employee and physician engagement.
• Strategically selects, onboards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and providers.
• Maintains competencies to function in any of the staff roles as needed in order to support efficient operations.
• Serves as the compliance liaison for the practice.
• Collaborates with marketing to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support desired brand positioning.
• Partners with Marketing and others to support location, provider and/or specialty promotion.
• Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results.
• Identifies and implements areas for improvement and efficiencies including identified quality indicators.
• Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff.
• Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status.
• Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve.
• Partner with the Patient Experience Team to optimize the patient experience and lead by example creating a personalized experience for customers.
• Proactively leads service recovery activities.
• Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources.
• Solves problems on a day-to-day basis to ensure the environment supports our employee’s engagement and meets our patients’ expectations.

Requirements

• Bachelor's Degree or four (4) years of work-related experience in Business, Management, or Public Administration, or four (4) years of leadership experience in an outpatient or related center.
• One (1) year of experience in a leadership position in a physician practice.
• The ability to lead & manage a team, good communication skills, great multi-tasking skills and being both patient and employee focused are key elements that will ensure success in this role along with the innate ability to be a fundamental steward of policy and systematic processes, able to work under pressure and multi-tasking are key.

Qualifications

• Three (3) years of managing a physician practice, or specialty, or multi-specialty physician group is highly preferred but not required.