Practice Manager - Common Companion Vet Co.

Key Responsibilities

• Staff Management: Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff. Responsible for staff recruitment, record-keeping, onboarding, training, and performance management.
• Develop and optimize staff schedules that align with patient needs to ensure adequate coverage and remain within labor cost budgets.
• Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best.
• Motivate the team to achieve desired goals by acting as a champion for new initiatives.

Financial Management

• Oversee the practice’s financial operations, including budgeting, billing and expense management by regularly reviewing reports and developing action plans accordingly.
• Collaborate with key partners to set financial goals and ensure they’re achieved.
• Ensure accurate and timely billing and payments and monitor accounts receivables and collection processes.

Client Relations

• Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds their expectations.
• Monitor client reviews to address inquiries and feedback promptly and professionally.
• Utilize tools and quality controls to maintain a high standard of patient care and client communication.

Operations Management

• Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance.
• Implement and refine practice policies and procedures to improve efficiency and effectiveness.

Marketing, Business Development, and Community Relations

• Execute marketing strategies to attract new clients and retain current ones.
• Oversee social media, website content, and other marketing materials.
• Expand the hospital’s presence in the community through events, promotions, and outreach programs.

Compliance & Regulatory Adherence

• Ensure compliance with all relevant veterinary regulatory agencies and health, safety, and labor laws are followed daily in practice.
• Oversee the practice’s record-keeping and client/patient databases to ensure accuracy and confidentiality.
• Ensure the practice complies with OSHA requirements related to workplace safety, including the handling of hazardous materials and proper waste disposal.
• Maintain up-to-date knowledge of industry regulations and trends and implement necessary changes in practice procedures.

Technology & Software Management

• Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice.

Qualifications

• Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
• CVPM, CVBL and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not required.
• Demonstrated experience in P&L management and financial analysis is preferred.

Working Conditions

• Full-time position with the possibility of evening and/or weekend hours based on the client and patient needs of the practice.
• Must be able to work in a fast-paced, dynamic environment.
• Occasional lifting and physical tasks may be required.

Benefits

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.