Practice Manager - Bilingual Spanish

Company: Oak Street Health

About the role

The purpose of an Associate Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards. Associate Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis.

Responsibilities

• Staff Management and Development: Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+; ensure the center is a Great Place to Work and teams are engaged and thriving; build a culture of engagement and demonstrate the Values and Service Behaviors at all times.
• Clinic Operations: Ensure clinic operations are running smoothly and safely on a daily basis, including adequate staffing each day, arranging coverage for call-offs or scheduled PTO, following all Standard Operating Procedures; provide an Unmatched Patient Experience and service recovery as needed; drive results for patients by ensuring standard meetings, huddles and best practices for preventive care are followed; support clinical and service team in achieving patient experience, clinical outcomes and team member experience metrics; lead implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows; ensure patient scheduling processes are executed efficiently; oversee clinical and community areas, handling building-related issues in partnership with Facilities team; serve as point of contact for alarm monitoring company; use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of tasks and workflows.
• Leadership and Community Engagement: Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of patients and team and drive profitability for the center.
• Other duties as assigned.
• Reports to the Lead Director, Regional Operations or Executive Director, Regional Center Leadership (depending on location) and has opportunity for advancement.

Requirements

• 2 or more years of experience in a supervisory role
• Ability to work flexible hours as needed, with occasional evenings
• Proficient PC skills
• US work authorization

Qualifications

• Bachelor's or Master's Degree in a related field (strongly preferred)
• 5 or more years of experience in a supervisory role within a clinical setting (strongly preferred)
• Fluency in Spanish or other languages spoken by the communities we serve (where necessary)

Skills

• Experience with Google Suite (preferred)
• A passion for mentorship and team development
• Ability to drive the culture of your center that is collaborative, patient‑centric and oriented toward driving results for current patients and growing impact with new patients while making it a Great Place to Work for teams
• A problem‑solving orientation and eag