Practice Manager - Bedford

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care, offering access to essential services to meet the needs of patients in the community.

About the Location

Meet our Bedford Team at IHC Bedford. The clinic operates on the following schedule:

• Monday: 7:30 AM - 5:00 PM
• Tuesday: 7:30 AM - 5:00 PM
• Wednesday: 7:30 AM - 5:00 PM
• Thursday: 7:30 AM - 6:00 PM
• Friday: 7:30 AM - 4:00 PM
• Saturday: Closed
• Sunday: Closed

Benefits

• $4,000 retention bonus paid after one year
• Day 1 eligibility for insurance benefits
• Employer-paid Group Life, Short-term Disability, and Long-term Disability coverages
• HSA employer contributions
• 403(b) Retirement Plan matching at one year of employment
• Generous Paid Time Off and Floating Holidays
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• SupportLinc Employee Assistance Program with 24/7 access to therapy consultation services
• Annual reimbursement for position-specific CMEs/CEs
• Student Loan repayment eligibility

Responsibilities

• Plans, implements, supervises, and coordinates the conduct of clinic operations; manages employee and clinic performance to meet annual goals and objectives.
• Screens, hires, and orients employees; resolves conflicts; evaluates employee performance.
• Reviews records required to generate reports; assures that reports are accurate and on time; assures compliance with federal, state, and other regulations.
• Participates in the formulation of clinic objectives, policies, and procedures.
• Periodically evaluates all processes and systems of the clinic in accordance with clinic policies and procedures.
• Formulates and monitors clinic budget; corrects variances.
• Secures vendors, approves, and submits vendor payments in a timely manner.
• Represents the clinic in the community and in contacts with other agencies, often involving complex explanation, interpretation, and influence.
• Recruits clients to become members of the Community Involvement Committee.
• Meets monthly with the Community Involvement Committee on clinic's financial reports, productivity, outreach activities, and facility needs.

Requirements

• Three (3) to five (5) years of related prior administrative and supervisory experience required.
• Two (2) or more years of Practice Manager experience in a clinic or hospital administration setting is preferred.
• Spanish fluency preferred.

Skills

• Strategic Planning: Prepare near and mid-range plans; anticipate and alert others to problems; recommend improvements; develop goals, objectives, and action plans.
• Logic and Analysis: Demonstrate analytical problem-solving, decision-making, and trend analysis skills; draw evidence-based conclusions and recommend and implement evidence-based solutions.
• Communication and Relationship Building: Demonstrate effective verbal and written communication and strong interpersonal skills; effectively communicate with a diverse variety of individuals and entities (staff, Board, vendors, granters, auditors, etc.). Negotiate and resolve conflict. Cooperate with a multidisciplinary management team; apply a balanced approach to healthcare issues; consider other perspectives and disciplines. Maintain effective and cordial working relationships with other agencies and members of the community.
• Operations: Demonstrate knowledge of current theory and practice of primary care medicine in the U.S. with a strong community health orientation and sensitivity to diverse cultures. Apply practical knowledge of the organization to the operations and administration of a community health center, including BHCDA (Bureau of Health Care Delivery and Assistance) guidelines and BCRR (Bureau of Common Reporting Requirements); demonstrate high detail orientation and accuracy. Juggle multiple requests and meet multiple deadlines. Demonstrate proficiency in cost distribution and accounting procedures. Prioritize tasks/time; follow up. Take initiative without close supervision.
• Administration and Management: Manage operations of a department or division; demonstrate effective supervisory skills, including recruiting, teaching, coaching, mentoring, disciplining, and professionally developing; understand federal and state employment laws, practices, and procedures; administer HR policies and practices fairly. Develop high-performing work teams and maintain a team approach to problem-solving and workflow.