Practice Manager

Location: Twin Falls

About the Role

In partnership with the Managing Dentist, the Practice Manager ensures that the dental office provides exemplary customer service through engaged employees in an efficient, profitable manner. The Practice Manager is responsible for all activities of the dental office to ensure efficient and effective operation in caring for dental patients and implementing corporate policies and procedures.

Responsibilities

• Take ownership of entire office staff including customer loyalty, employee engagement, financials, marketing, staffing, facilities, patient count, office efficiencies, and legal compliance.
• Regularly monitor all key performance areas of the office (e.g., budget, staffing levels, schedules, OTC collections, Balanced Scorecard objectives, referrals, doctor productivity) and make adjustments as necessary.
• Identify opportunities for, and threats to, the success of the office and take action.
• Ensure all company policies and procedures are followed and core values are exemplified.
• Ensure every patient encounter is a “wow” experience and all patient access standards are met.
• Maintain a safe and healthful work environment compliant with OSHA/OR-OSHA/WISHA requirements.
• Resolve patient complaints.
• Forecast and monitor staffing needs and recommend adjustments.
• Coach and mentor staff through clear communication, action plans, and performance reviews.
• Foster a productive, team-oriented work environment free of harassment and non-productive behaviors.
• Conduct regular staff meetings to provide information and solicit feedback.
• Ensure achievement of all financial goals, including EBITDA.
• Provide stewardship of all financial affairs of the office, including preparing, submitting, and monitoring the office budget.
• Partner with the marketing department to promote Willamette Dental to current and prospective customers, employer groups, and brokers.
• Ensure compliance with all legal requirements (e.g., HIPAA, FDA).

Requirements

• Bachelor’s degree highly preferred but not required.
• Minimum of two years’ experience in a management role, preferably in healthcare, or an equivalent combination of education and experience.
• Master’s degree in business or healthcare administration is desirable.
• A demonstrated background in significant leadership roles with a history of setting and achieving “stretch” goals is preferred.

Pay

Expected hiring range: $65,000 to $78,500 per year with bonus potential. The actual base pay offered will be based on factors including education, job-related knowledge/skills, experience, geographical location, and internal equity. This position is also eligible for incentive pay in accordance with the Company’s plan.

Schedule

Full-time, 8:00 AM – 5:00 PM shifts.

Benefits

• Medical, dental, and vision insurance.
• Tuition reimbursement.
• Flexible spending accounts.
• 401(k) retirement plan with a 5% company match.
• Accidental death and dismemberment insurance.
• Life insurance.
• Voluntary disability insurance.
• Commuter benefits.
• Two complimentary pairs of Fig scrubs (for clinical roles).
• Employee assistance program.
• Paid Time Off (PTO): Eligible employees accrue a minimum of 120 PTO hours per year in addition to seven paid holidays annually. PTO combines vacation and sick leave and is more generous than Washington State’s Sick Leave Law. Part-time employees working less than 40 hours per week accrue PTO on a pro-rated basis.

Physical Requirements

The work is primarily performed while sitting and/or standing but requires occasional walking, bending, stooping, and carrying light items such as papers, books, or other supplies. The incumbent uses a computer and other standard office equipment to complete tasks.