Practice Manager

Responsibilities

• Maintains clinic schedule for all providers in multiple locations.
• Develops systems for improving the efficiency of the unit.
• Ensures that scanning is done by all admin staff in a timely manner.
• Works closely with Call Center Supervisor to develop scripts.
• Schedules staff with staffing policies in mind.
• Ensures that coverage for outages is done in a quality manner.
• Submits ERF’s, ARF’s, and MAF’s in a timely manner.
• Routinely reviews unplanned attendance and tardy reports.
• Provides counseling and progressive disciplinary action as necessary.
• Completes bi-weekly timecard approvals in an accurate manner.
• Updates any adjustments to ensure accuracy of time keeping.
• Ensures that staff sign timecards prior to approval.
• Secures temporary staff and secures coverage in a timely manner.
• Identifies process improvement appointments and implements actions/strategies.
• Checks in with Radiology Supervisor and assists in problem solving any radiology work flow issues.
• Ensures that providers arrive to clinic in a timely manner.
• Leads and is actively involved in the True North Board, LEAN training, and Lean Principles.
• Coordinates Daily Huddles.
• Ensures staff consistently adhere to privacy practices and avoid breaches.
• Ensures staff are verifying PCP and location of practice, use two identifiers, check before emailing, emailing or faxing.
• Participates in all practice quality initiatives.
• Identifies trends of issues proactively and develops strategies/actions for improvement.
• Completes incident reports within 24 hours.
• Researches, develops and recommends internal policies and procedures for identifying, eliminating or mitigating risk management issues within the practice(s).
• Interacts directly with Medical Center RM office in addressing risk management issues.
• Reviews Press Ganey Survey results on a monthly basis and develops action plans based upon reports.
• Shares feedback with staff.
• Strives to resolve patient concerns/issues at the local level prior to involving patient relations.
• Demonstrates conflict management skills, facilitates provider discussions.
• Analyzes audit findings and communicates results to providers.
• Communicates in a proactive manner with providers.
• Supervises 40 or more staff involved with administrative functions and/or clinic functions.
• Ensures that staff are performing assigned duties and returning patient emails and calls.
• Ensures that employees are in compliance with Medical Center standards and JCAHO/DHS regulatory requirements at all times.
• Ensures that all human resources standards are in compliance (timekeeping, start and end of shift, breaks, attendance, etc.).
• Provides regular feedback on employee performance.
• Writes employee evaluations and establishes performance improvement plans with employees in a timely manner.
• Drafts counseling memos and pursues disciplinary action when needed.
• Evaluations are done in a timely manner.
• Prepares ERF for budgeted positions.
• Creates and revises job descriptions.
• Interviews candidates for hire in a timely manner.
• Uses high standards in hiring for excellence.
• Makes and/or approves hiring decisions utilizing a team approach.
• Prepares salary/offer for Director to review.
• Affirms compliance with a broad range of regulatory requirements.
• Completes monthly online chart audits, SPD audits, INSPECT, etc.
• Establishes plans for improvement to rectify deficiencies immediately.
• Submits work orders in a timely manner to remedy any regulatory issues.
• Ensures annual Safe Patient Handling and Mock Code Blue are completed.
• Ensures appropriate training and certification of staff in use of all applicable IT systems and applications.
• Ensures proper training for staff and monitoring of patient privacy requirements.
• Keeps abreast of security protocols and disseminates widely to staff and providers.
• Ensures proper training for staff in the maintenance of patient privacy and all HIPAA requirements.
• Ensures appropriate training, certification and access control of staff in use all clinical data repository systems.
• Follows up with providers for missing or incomplete encounters.
• Reviews erroneous and open encounters and follows up on line items.
• Identifies common report items and acts proactively to reduce occurrence.
• Reviews denial reports and analyzes detail by denial type.
• Maintains thorough, accurate and current training materials and programs.
• Completes competencies for all new staff.
• Ensures that staff are performing assigned duties and returning patient emails and calls.
• Ensures that employees are in compliance with Medical Center standards and JCAHO/DHS regulatory requirements at all times.
• Ensures that all human resources standards are in compliance (timekeeping, start and end of shift, breaks, attendance, etc.).
• Completes bi-weekly timecard approvals in an accurate manner.
• Updates any adjustments to ensure accuracy of time keeping.
• Ensures that staff sign timecards prior to approval.
• Secures temporary staff and secures coverage in a timely manner.
• Identifies process improvement appointments and implements actions/strategies.
• Checks in with Radiology Supervisor and assists in problem solving any radiology work flow issues.
• Ensures that providers arrive to clinic in a timely manner.
• Leads and is actively involved in the True North Board, LEAN training, and Lean Principles.
• Coordinates Daily Huddles.
• Ensures staff consistently adhere to privacy practices and avoid breaches.
• Ensures staff are verifying PCP and location of practice, use two identifiers, check before emailing, emailing or faxing.
• Participates in all practice quality initiatives.
• Identifies trends of issues proactively and develops strategies/actions for improvement.
• Completes incident reports within 24 hours.
• Researches, develops and recommends internal policies and procedures for identifying, eliminating or mitigating risk management issues within the practice(s).
• Interacts directly with Medical Center RM office in addressing risk management issues.
• Reviews Press Ganey Survey results on a monthly basis and develops action plans based upon reports.
• Shares feedback with staff.
• Strives to resolve patient concerns/issues at the local level prior to involving patient relations.
• Demonstrates conflict management skills, facilitates provider discussions.
• Analyzes audit findings and communicates results to providers.
• Communicates in a proactive manner with providers.
• Supervises 40 or more staff involved with administrative functions and/or clinic functions.
• Ensures that staff are performing assigned duties and returning patient emails and calls.
• Ensures that employees are in compliance with Medical Center standards and JCAHO/DHS regulatory requirements at all times.
• Ensures that all human resources standards are in compliance (timekeeping, start and end of shift, breaks, attendance, etc.).
• Provides regular feedback on employee performance.
• Writes employee evaluations and establishes performance improvement plans with employees in a timely manner.
• Drafts counseling memos and pursues disciplinary action when needed.
• Evaluations are done in a timely manner.
• Prepares ERF for budgeted positions.
• Creates and revises job descriptions.
• Interviews candidates for hire in a timely manner.
• Uses high standards in hiring for excellence.
• Makes and/or approves hiring decisions utilizing a team approach.
• Prepares salary/offer for Director to review.
• Affirms compliance with a broad range of regulatory requirements.
• Completes monthly online chart audits, SPD audits, INSPECT, etc.
• Establishes plans for improvement to rectify deficiencies immediately.
• Submits work orders in a timely manner to remedy any regulatory issues.
• Ensures annual Safe Patient Handling and Mock Code Blue are completed.
• Ensures appropriate training and certification of staff in use of all applicable IT systems and applications.
• Ensures proper training for staff and monitoring of patient privacy requirements.
• Keeps abreast of security protocols and disseminates widely to staff and providers.
• Ensures proper training for staff in the maintenance of patient privacy and all HIPAA requirements.
• Ensures appropriate training, certification and access control of staff in use all clinical data repository systems.
• Follows up with providers for missing or incomplete encounters.
• Reviews erroneous and open encounters and follows up on line items.
• Identifies common report items and acts proactively to reduce occurrence.
• Reviews denial reports and analyzes detail by denial type.
• Maintains thorough, accurate and current training materials and programs.
• Completes competencies for all new staff.
• Ensures that staff are performing assigned duties and returning patient emails and calls.
• Ensures that employees are in compliance with Medical Center standards and JCAHO/DHS regulatory requirements at all times.
• Ensures that all human resources standards are in compliance (timekeeping, start and end of shift, breaks, attendance, etc.).
• Completes bi-weekly timecard approvals in an accurate manner.
• Updates any adjustments to ensure accuracy of time keeping.
• Ensures that staff sign timecards prior to approval.
• Secures temporary staff and secures coverage in a timely manner.
• Identifies process improvement appointments and implements actions/strategies.
• Checks in with Radiology Supervisor and assists in problem solving any radiology work flow issues.
• Ensures that providers arrive to clinic in a timely manner.
• Leads and is actively involved in the True North Board, LEAN training, and Lean Principles.
• Coordinates Daily Huddles.
• Ensures staff consistently adhere to privacy practices and avoid breaches.
• Ensures staff are verifying PCP and location of practice, use two identifiers, check before emailing, emailing or faxing.
• Participates in all practice quality initiatives.
• Identifies trends of issues proactively and develops strategies/actions for improvement.
• Completes incident reports within 24 hours.
• Researches, develops and recommends internal policies and procedures for identifying, eliminating or mitigating risk management issues within the practice(s).
• Interacts directly with Medical Center RM office in addressing risk management issues.
• Reviews Press Ganey Survey results on a monthly basis and develops action plans based upon reports.
• Shares feedback with staff.
• Strives to resolve patient concerns/issues at the local level prior to involving patient relations.
• Demonstrates conflict management skills, facilitates provider discussions.
• Analyzes audit findings and communicates results to providers.
• Communicates in a proactive manner with providers.
• Supervises 40 or more staff involved with administrative functions and/or clinic functions.
• Ensures that staff are performing assigned duties and returning patient emails and calls.
• Ensures that employees are in compliance with Medical Center standards and JCAHO/DHS regulatory requirements at all times.
• Ensures that all human resources standards are in compliance (timekeeping, start and end of shift, breaks, attendance, etc.).
• Provides regular feedback on employee performance.
• Writes employee evaluations and establishes performance improvement plans with employees in a timely manner.
• Drafts counseling memos and pursues disciplinary action when needed.
• Evaluations are done in a timely manner.
• Prepares ERF for budgeted positions.
• Creates and revises job descriptions.
• Interviews candidates for hire in a timely manner.
• Uses high standards in hiring for excellence.
• Makes and/or approves hiring decisions utilizing a team approach.
• Prepares salary/offer for Director to review.
• Affirms compliance with a broad range of regulatory requirements.
• Completes monthly online chart audits, SPD audits, INSPECT, etc.
• Establishes plans for improvement to rectify deficiencies immediately.
• Submits work orders in a timely manner to remedy any regulatory issues.
• Ensures annual Safe Patient Handling and Mock Code Blue are completed.
• Ensures appropriate training and certification of staff in use of all applicable IT systems and applications.
• Ensures proper training for staff and monitoring of patient privacy requirements.
• Keeps abreast of security protocols and disseminates widely to staff and providers.
• Ensures proper training for staff in the maintenance of patient privacy and all HIPAA requirements.
• Ensures appropriate training, certification and access control of staff in use all clinical data repository systems.
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