Practice Manager

Essential Job Functions

• Directs the internal practice operations; creates benchmarks, tracks and reports progress, researches process improvements/efficiencies, recommends and implements changes.
• Works with the Site Medical Director (SMD) to develop the vision and direction of the practice in alignment with IHA’s priorities.
• Works with practice providers and practice management team to develop, implement and manage the CORE Work plan.
• Reviews patient care quality data and peer review data and develops action plans, as necessary.
• Reviews practice risk assessment regularly.
• Maintains the patient satisfaction scores related to the office to demonstrate continuous improvement.
• Manages practice staff - hiring, training, supervising, evaluating, disciplining and terminating.
• Creates a positive and productive work environment to attract and retain staff, providers and patients.
• Organizes and implements orientation and training programs for all new staff and providers under the guidance of the SMD.
• Promotes educational opportunities for staff and providers; develops future leadership within the office.
• Reviews annual staff and provider satisfaction reports with Associate Division Director, Division Director, SMD, office leadership, providers and staff; develops, implements and monitors ongoing improvement plans.
• Works with Associate Division Director, Division Director, staff supervisors, SMD and HR to address personnel issues.
• Contributes to the evaluation and improvement plans for Physicians/APNs.
• Covers the scheduling of providers.
• Assures the practice’s compliance with federal, state and safety regulations.
• Ensures that the practice maintains a physician documentation and coding audit program.
• Supports the Associate Division Director, Division Director, SMD, Division Head and clinical leadership with producing plans for improving quality and patient safety.
• Works respectfully and cooperatively with management, staff, patients and vendors; handles escalated patient and staff issues, as needed.
• Administers regular provider and staff meetings to gather feedback; ensures appropriate patient access and develops teamwork.
• Affirms that all office staff and providers have support and accurate information about IHA activities and goals.
• Meets regularly with Associate Division Director, Division Director and SMD to review progress and problems in the practice.
• In conjunction with the Associate Division Director, Division Director and SMD, meets regularly with practice providers to review material from Operating Team meetings, financials including provider productivity and budget status report, and to review progress on goals and CORE work plan.
• Accountable, along with the Associate Division Director, Division Director and SMD, for the financial performance of the practice.
• Develops and manages practice annual budget.
• Reviews monthly financial data and develops meaningful tools to assist Associate Division Director, Division Director and SMD in the understanding of how the practice is performing (including Provider One-Pagers).
• Prepares and responds to monthly budget variance reports.
• Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
• Participates in new business development as appropriate for practice.
• Implements effective, quality marketing programs.

Essential Qualifications

• Education: Bachelor’s degree is preferred with a combination of 1-2 or more years’ relevant work experience.
• Credentials/Licenses: Practice Management Certification or other Relevant certifications preferred.
• Experience: Prior leadership experience in a medical office environment or other relevant professional experience; requires a minimum of 2 years in combination with meeting education requirements. Two years of experience directly supervising non-exempt staff is required; however, may consider leadership role in lieu of direct supervision as equivalent experience.