Practice Manager

Duties/Responsibilities

• Drive quality and improvement to meet or exceed all key performance indicators.
• Demonstrates comprehensive knowledge of the eye-care practice operations, processes, policies and the capability to transfer knowledge to produce superior sales and business results.
• Drives performance through focus on key company initiatives; partnering with team members to improve patient journey resulting in increased revenue, increasing efficiencies, and reducing practice expenses.
• Exhibit strong business acumen centered on continual improvement and execution of best practices for growth.
• Hosts daily huddles and weekly team meetings to celebrate successes and address areas of opportunity.
• Follows workforce management guidelines to develop staff schedules and patient flow for the site.
• Consistently establish clear expectations, train, coach and develop team to perform the job with excellence and accountability.
• Builds talent within practice in partnership with Managing Doctor; coaches team members through regular weekly 1-on-1 discussions, creates development plans, utilizes progressive discipline process when necessary.
• Perform administrative duties to include cash, payroll, inventory management, technical application and understanding.
• Interfaces with the support center and department leads to ensure site resources are being deployed effectively from finance, operations, marketing, and training perspective.
• Looks for innovative ways to improve patient pain points and the overall patient experience.

Required Skills/Abilities

• Bilingual in English and Mandarin
• Experience with running operations of a site, preferably in healthcare or related patient care services field
• Microsoft Word and Excel proficient
• Detail oriented with effective communication skills are required, both written and verbal
• Strong EQ skills – ability to manage both doctor and employee relations
• Direct patient care experience required, optician license or optical experience preferred

Requirements

• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction.
• Hand dexterity and eye and hand coordination is critical.
• Lifting. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Sitting. Must be able to sit for long periods of time.
• Standing. Particularly for sustained periods of time.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately or quickly.
• Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one workstation to another.
• Total Vision is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable state or federal civil rights laws.