PRACTICE MANAGER

About the Role

The Practice Manager oversees the daily operations of the practice, ensuring compliance with organizational standards and fostering a positive work environment. This role involves managing staff performance, resource allocation, and operational efficiency to support seamless practice operations and enhance patient care.

Supervisory Responsibilities

• Lead and manage daily operations and interactions within the practice.
• Oversee scheduling, staff management, and the hiring and onboarding of new employees.
• Promote accountability and effective performance among team members.
• Serve as the main point of contact between staff and the Practice Area Manager.

Responsibilities

• Ensure compliance with regulatory requirements and internal policies, including inventory management and financial analysis.
• Monitor staff training and development needs, implementing retraining programs and education sessions for staff and providers, ensuring compliance with training requirements (e.g., ACLS, BLS).
• Serve as a resource for staff, addressing concerns proactively.
• Collaborate with cross-functional teams, including Patient Access, Revenue Cycle, and Marketing, to improve patient experience, streamline operations, and support business growth.
• Assist the Practice Area Manager in conducting regular reviews with providers and staff to assess practice performance, identify opportunities for improvement, and develop action plans.
• Conduct monthly meetings with practice teams to enhance communication and ensure alignment on development expectations.
• Perform all practice functions, excluding licensed positions.
• Perform other duties as assigned.

Requirements

• Strong leadership and interpersonal skills with the ability to motivate and develop teams.
• Excellent communication skills, both verbal and written.
• Proficiency in inventory control and regulatory compliance.
• Knowledge of managing financial processes related to office visits, including billing, payments, and insurance processing.
• Ability to analyze data and make informed decisions.
• Ability to handle multiple tasks in a fast-paced healthcare environment.
• Ability to perform tasks that require prolonged sitting, standing, and walking.
• Ability to communicate effectively in person and via phone.
• Ability to lift and carry items up to 30 pounds.

Qualifications

• A bachelor’s degree is preferred, or equivalent experience may be considered.
• Proven experience in practice operations or healthcare administration.
• 3 to 5 years of supervisory experience, preferably in a medical office or clinic within the healthcare field.