Practice Manager

People Management and Leadership

Manage, develop, and lead a high-performing team in providing exceptional hospitality and care.
Lead Practice Team meetings (in collaboration with the Clinical Leadership), in order to cascade operational updates and drive change within your practice.
Uphold a culture of safety, compliance, collaboration, and inclusivity.
Manage bi-weekly payroll, and time and attendance for practice employees.
Take ownership of and handle escalated situations with members to ensure resolution; enlisting the support of regional leadership as needed.
Maintain a 360° view of the practice and lead the team in ensuring that all facilities and brand standards are being met.
Owns the engagement of all staff within the practice, as well as plans and executes larger quarterly outings or events for your team.
Act as a Hiring Manager and strong partner to the recruiting team, in order to grow your practice and manage backfills.
Oversee the onboarding of new employees into the practice to ensure understanding of workflows and processes.

Operational & Clinical Excellence

Oversee and analyze your practice’s P&L and revenue by type, identifying trends and growing top line revenue with support from regional leadership.
Manage your practice’s budget with an eye toward building and maintaining profitability (including COGs, labor, and inventory management)
Review KPI dashboards daily/weekly/monthly etc. and craft business plans for your practice.
Collaborate with Managing Veterinarian and regional leadership to meet and exceed revenue targets for the clinic.
Manage and optimize the appointment schedule, including surgery and specialist bookings, with an eye towards maximizing utilization of our doctors and nurses while ensuring adequate coverage.
Create, update and maintain quarterly nursing and member experience schedules in line with practice budgets and forecasted revenue.
Partner with HQ and regional leadership to create, review, improve and implement new initiatives and processes; ensure they are followed by all practice team members.
Oversee practice ordering; manage inventory, including office, medical and retail supplies.
Drive strong practices around deescalation techniques and handling potentially difficult situations.

Member Experience

Ensures a consistent, high-quality experience for all clients by maintaining smooth practice operations, addressing issues promptly, and fostering a welcoming, client-focused environment throughout the practice.
Monitors and responds to client feedback from Net Promoter Scores (NPS), online reviews, and in-person interactions while escalating trends or concerns to leadership and supporting implementation of any improvements.

Manager on Call

You will be asked to work 1 weekend day a quarter, along with the responsibility for being "on call" one weekend a month for emergency situations that require managerial intervention outside of regular business hours. This position requires you to be reachable and responsive, although actual calls are expected to be infrequent.

Who You Are

4+ years working in a veterinary or human healthcare practice and at least 2 years experience directly managing a team, coaching performance, and leading through change.
Experience in a hospitality role and/or fast-paced startup is a plus but not required.
Strong business acumen and using data to achieve valuable insights; experience reading, understanding, and managing P&Ls is a plus.
Comfortable with navigating technology platforms, including Excel and Google Suite, with the ability of picking up new software and tech quickly.
A self-starter and comfortable with being autonomous.
Highly organized with the ability to prioritize multiple tasks with tight deadlines.
Customer service-oriented and focused on the details.
You have the ability to lift at least 25 lbs, on occasion and work on your feet for extended periods, as necessary.

What You’ll Get

• Competitive salary
• Equity ownership
• Health, dental + vision insurance
• 401K contributions
• Upward mobility and growth opportunities
• Flexible paid-time off, parental leave, and company wide holidays
• Health & Wellness Monthly Stipend
• Discounted veterinary care for your loved ones
• Growth opportunities
• An opportunity to make a real impact on the people around you
• A collaborative group of people who live our core values and have your back

Compensation Range

$70K - $95K