Practice Manager

About the role

The Practice Manager leads the day-to-day operations of Jersey City Medical Center's Vascular Center, ensuring exceptional patient care, operational excellence, and outstanding experience for both patients and staff. This role provides leadership for clinical and administrative team members while partnering closely with physicians and hospital leadership to optimize workflows, improve patient access, maintain financial accountability, and support strategic initiatives.

Responsibilities

• Oversees the daily operations of the Vascular Center to ensure efficient workflows, exceptional patient service, and operational excellence.
• Provides direct leadership, coaching, mentoring, onboarding, and performance management for clinical and administrative staff.
• Develops staff schedules and coordinates daily staffing to support patient volume and operational needs.
• Maintains patient scheduling processes, monitors patient flow, and proactively resolves operational issues that impact patient access and satisfaction.
• Promotes collaboration, communication, and high-quality patient care with physicians and interdisciplinary teams.
• Manages charge entry, billing processes, daily reconciliation of patient charges, and resolution of work queues to support revenue cycle performance.
• Oversees office purchasing activities, inventory management, vendor coordination, contracts, and invoice processing to ensure uninterrupted operations.
• Reviews departmental policies and workflows, identifies opportunities for improvement, and implements process enhancements that improve efficiency and patient experience.
• Affirms compliance with hospital policies, departmental procedures, regulatory requirements, and quality standards.
• Fosters a positive, respectful, and collaborative work environment that supports employee engagement, accountability, and continuous improvement.
• Participates in departmental and organizational meetings, committees, and special projects as assigned.

Qualifications

• High School Diploma or equivalent.
• Minimum of two (2) years of supervisory or management experience in a medical office, physician practice, or ambulatory healthcare setting.
• Demonstrated experience leading teams, coaching staff, and driving employee performance.
• Thorough knowledge of medical terminology, including ICD-10 and CPT coding.
• Knowledge of medical office operations, scheduling workflows, patient registration, billing, and revenue cycle processes.
• Proficiency in Microsoft Office Suite.
• Strong organizational, communication, interpersonal, and problem-solving skills.
• Ability to prioritize multiple responsibilities while maintaining a high level of customer service and operational efficiency.

Preferred Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Experience with physician practice management, ambulatory operations, or revenue cycle management.
• Bilingual in English/Spanish.
• Experience working within an electronic medical record (EMR/EHR) system.

Benefits and Perks

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support your physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon… and more!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.