Practice Manager

About the role

The position provides management and administrative support to the practice. The role works closely with the Lead Physician and other providers of the practice, developing business strategies, formulating budgets, and overseeing daily operations.

Responsibilities

• Responsible for daily management of physician practice site(s) utilizing available tools and/or reports to facilitate improvement and ensure compliance.
• Responsible for the financial operations of the practice. Reviews monthly financial performance. Identifies opportunities for improvement and develops a plan to implement necessary changes to meet budget.
• Participates in annual budget development and is accountable for practice adherence to budget.
• Ensures compliance with fiscal standards with focus on volume, payer mix, fees, customer service initiatives, productivity, coding, non-provider labor, building occupancy expenses, and clinical supply costs.
• In conjunction with Human Resources, participates in the recruitment, hiring, coaching and mentoring, and termination of non-physician staff.
• Provides management, guidance, and training to staff in daily practice operations. Performs duties of subordinate staff when necessary to maintain practice operations.
• Motivates staff and organizes day-to-day activity of department. Manages staffing and practice plans with providers to improve efficiency and cost-effective management procedures.
• Maintains standardized workflows and best practices that have been established by the Medical Group.
• Safeguards the practice facility to Rochester Regional Health System standards that meet compliance with any applicable safety practices that may be mandated by any regulatory agency and ensures customer satisfaction.
• Supports Rochester Regional Health System’s vision and strategic plan; creates a culture of engagement to support improvement.
• Understands, articulates, and ensures compliance with any applicable patient or employee safety practices that may be mandated by any regulatory agency or the health system. Understands and assures compliance for regulatory, accreditation, and system processes (i.e., NYS Department of Health, The Joint Commission Accreditation for Hospital Organizations, OSHA).
• In conjunction with the Lead/Managing Physician, assures compliance and facilitates workflows to ensure the environment creates and supports delivery of patient-centered care to include, but not limited to, Patient Centered Medical Home, Population Health Management, Meaningful Use, Patient Complaints and participation in Quality Assurance measures. In addition, assures compliance with organizational policies.
• Identifies problems and provides alternatives and/or resolutions after thorough analysis of relevant information.
• Supervises all activities related to charge entry, edit corrections, patient registration, and over-the-counter transactions. Identifies problems and provides alternatives and/or resolutions after thorough analysis of relevant information.
• Other duties as assigned.

Qualifications

• Associate's or Bachelor’s degree in Business or related field preferred or an equivalent combination of education or work experience.
• 3 years relevant work experience within a practice setting preferred.
• 2 years administrative leadership experience or combination of education and experience may be considered.
• Demonstrated communication and analytical skills required – including, but not limited to, professional billing experience, proficiency in Microsoft Excel, financial management, personnel management, team building, and appropriate interpersonal skills.

Preferred Qualifications

• Effective 06/1/2025: 1 year of experience in a healthcare setting required.

Pay

Pay Range: $62,400.00 - $75,500.00