Practice Manager

About the Role

Manages the staff and operations of a medical office and/or multiple sites as assigned.

Responsibilities

• Collaborates with Director of Operations to hire and develop qualified staff.
• Coordinates training of all new personnel according to policy and procedures.
• Retains high-performing staff through timely feedback, education, coaching, and supervision.
• Assures staff education targets appropriate topics, using needs assessment, occurrences, industry trends, and practice goals to prioritize resources.
• Keeps staff informed of changes in departments/centers and policies or procedures through daily communication and monthly staff meetings.
• Facilitates at least twice weekly care team meetings for patient-level discussions.
• Prepares and conducts fair and objective performance appraisals.
• Addresses performance problems through effective and timely corrective actions.
• Collaborates with Providers and Medical Staff to ensure quality medical care for all patients.
• Ensures customer service levels are maintained through effective scheduling, training, and assignment of staff.
• Works to ensure that customer service is a priority; promptly responds to patient needs and issues and resolves them through appropriate resources.
• Develops and implements quality improvement practices to meet the center’s standards for quality.
• Ensures patients receive care in a safe and supportive environment.
• Ensures patient’s rights and needs are respected regarding treatments, medications, and procedures.
• Ensures patient confidentiality.
• Ensures a comprehensive approach to preventive and chronic care through role definition, processes, staff learning, supervisory observation, staff assignments, and monitoring of key population metrics.
• Organizes and establishes work standards to ensure efficiency and productivity.
• Informs Director of Operations of office activities that require attention and recommends solutions to operating problems.
• Maintains equipment, supplies, and building structure.
• Reviews and monitors monthly budgets for all expenditures.
• Directly supervises all staff in the Medical Office, carrying out responsibilities in accordance with the organization's policies and applicable laws, including interviewing, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

• 1-2 years of managing a medical office (Residency experience preferred).
• Degree from an accredited program in Nursing, Public Health, and/or Business; or two to three years related medical office management experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Intermediate skills in a variety of software programs, including Microsoft products, current practice management systems, and electronic medical records.
• Skill with patients in lower socio-economic sectors of the community.
• Ability to speak Spanish is desirable.

Physical Demands

• Frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally required to sit, stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of radiation.
• The noise level in the work environment is usually moderate.