Practice Manager

About the Role

Manages the staff and operations of a medical office and/or multiple sites as assigned.

Responsibilities

• Collaborates with Director of Operations to hire and develop qualified staff.
• Coordinates training of all new personnel according to policy and procedures.
• Retains high-performing staff through timely feedback, education, coaching, and supervision.
• Assures staff education targets appropriate topics, using needs assessment, occurrences, industry trends, and practice goals to prioritize resources.
• Keeps staff informed of changes in departments/centers and policies or procedures through daily communication and monthly staff meetings.
• Facilitates at least twice weekly care team meetings for patient-level discussions.
• Prepares and conducts fair and objective performance appraisals.
• Addresses performance problems through effective and timely corrective actions.
• Collaborates with Providers and Medical Staff to ensure quality medical care for all patients.
• Ensures customer service levels are maintained through effective scheduling, training, and assignment of staff.
• Works to ensure that customer service is a priority; promptly responds to patient needs and issues and resolves them through appropriate resources.
• Develops and implements quality improvement practices to meet the center’s standards for quality.
• Ensures patients receive care in a safe and supportive environment.
• Ensures patient’s rights and needs are respected regarding treatments, medications, and procedures.
• Ensures patient confidentiality.
• Ensures a comprehensive approach to preventive and chronic care through role definition, processes, staff learning, supervisory observation, staff assignments, and monitoring of key population metrics.
• Organizes and establishes work standards to ensure efficiency and productivity.
• Informs Director of Operations of office activities that require attention and recommends solutions to operating problems.
• Maintains equipment, supplies, and building structure.
• Reviews and monitors monthly budgets for all expenditures.
• Directly supervises all staff in the Medical Office, carrying out responsibilities in accordance with the organization's policies and applicable laws, including interviewing, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

• 1-2 years of managing a medical office (Residency experience preferred).
• Degree from an accredited program in Nursing, Public Health, and/or Business; or two to three years related medical office management experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Intermediate skills in a variety of software programs, including Microsoft products, current practice management systems, and electronic medical records.
• Skill with patients in lower socio-economic sectors of the community.
• Ability to speak Spanish is desirable.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally required to sit, stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of radiation.
• The noise level in the work environment is usually moderate.