Practice Manager

Location: Bismarck, ND

Schedule

• Monday: 8:00am - 4:00pm
• Tuesday: 8:00am - 4:00pm
• Wednesday: 8:00am - 4:00pm
• Thursday: 8:00am - 4:00pm
• Friday: 7:00am - 11:00am (2 Fridays per month)
• Saturday: Closed
• Sunday: Closed

About the role

The Practice Manager supports the Practice Leader in leading daily operations and ensuring the practice’s overall success. This role helps maintain high-quality patient care, supports financial and staffing efficiency, ensures compliance with company policies and regulations, and promotes positive relationships among patients, staff, and surgeons. The Office Manager serves as a key leader within the assigned office.

Responsibilities

Patient Care & Service Excellence

• Ensure every patient receives the highest level of care and customer service.
• Communicate with patients—both in person and by phone—in a friendly, professional, and efficient manner.
• Foster positive, professional relationships among patients, staff, and surgeons.
• Address and resolve patient concerns promptly and effectively.
• Support the maintenance of a clean, safe, and professional clinical environment, including ensuring operatories are properly cleaned, supplies are stocked, equipment is maintained, and staff follow all company policies and regulatory requirements.
• Ensure compliance with training standards, workflows, and operational tools.
• Perform administrative duties as needed.
• Complete additional responsibilities as assigned.

Team Leadership & Staff Development

• Collaborate closely with the Practice Administrator on staffing, scheduling, and other human resources initiatives.
• Assist with recruitment efforts and coordinate timely, thorough onboarding for new team members.
• Support initiatives that promote retention and engagement of high-quality staff.
• Ensure team members receive proper training for their roles and provide retraining when needed.
• Guide, mentor, and support staff to achieve practice goals, maintain quality patient care, and make sound financial decisions. Elevate significant concerns to the Practice Administrator as appropriate.
• Serve in a supervisory capacity in the Practice Administrator’s absence.
• Maintain a safe working environment by following OSHA standards and supporting compliance with HIPAA regulations.

Financial & Operational Oversight

• Support efficient scheduling processes and adherence to surgeon scheduling protocols.
• Maintain up-to-date knowledge of insurance plans, copays, fees, and billing processes to effectively manage the practice’s insurance and collections functions.
• Ensure patient payments are collected at the time of service.
• Optimize patient flow and manage staffing schedules to meet budgeted payroll goals.
• Assist in maintaining accurate financial records and ensuring weekly bank deposits are completed.
• Collaborate with the marketing and business development teams to manage referrals and support practice growth.

Communication & Practice Coordination

• Maintain open, proactive communication with surgeons and team members regarding practice goals, company updates, and personnel matters.
• Keep the Practice Administrator/Regional Director of Operations informed of key issues and work collaboratively to prevent or resolve challenges.

Requirements

• High School Diploma or equivalent required (some college preferred)
• Previous customer service and/or dental experience preferred
• 2-3 years leadership/management experience preferred

Skills

• Strong computer skills
• Excellent communication, interpersonal and people management skills
• Ability to handle multiple tasks
• Ability to work in fast-paced environment
• Analytical and detail-oriented
• Able to work independently with exceptional initiative and sound judgment
• Positive attitude, change advocate, able to lead by example

Work environment

• Fast-paced dental office environment
• Overtime is sometimes required as needed to perform job functions
• Some travel as needed for training and to perform job functions
• Safety procedures required including protection to minimize the risks from X-rays
• Potential long hours standing

Benefits

• Medical, Dental, and Vision Insurance plans for full-time employees (two out of the three medical plans include Health Savings Account (HSA) eligibility)
• Company-paid Life, AD&D, and Long-Term Disability coverage
• Additional Voluntary Life and AD&D Insurance for you and your family
• Voluntary Short-Term Disability Insurance available
• Dependent Care Flexible Spending Account (FSA)
• 401(k) retirement savings starting with the first paycheck
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 paid holidays for full-time employees