Practice Manager

Primary Responsibilities

• Implement and enforce policies and procedures for the clinic.
• Identify and resolve patient satisfaction and patient flow/throughput issues.
• Participate in the recruitment, training, and orientation of new employees.
• Select, train, supervise, and monitor quality and production levels of site staff.
• Develop monthly staff schedule and assist with timecard approval as needed.
• Ensure cash deposits are properly tracked and deposited.
• Conduct performance evaluations.
• Facilitate all clinical site meetings.
• Monitor inventory and ordering of office supplies, medical supplies, and equipment.
• Interact with patients, review patient feedback, and address patient service issues.
• Develop and implement programs to monitor and improve patient satisfaction.
• Attend community marketing events in accordance with marketing department requirements.
• Ensure compliance with all Company directives to include patient privacy initiatives as well as employee safety.
• Audit records to ensure compliance with company policies and procedures.
• Prepare weekly and monthly operational dashboards and participate in weekly calls with all Practice Managers to review performance dashboards.
• Ensure compliance with Federal and State employment regulations, OSHA, HHS and labor laws as directed by the human resources department.
• Facilitate and attend all facility audits and inspections as applicable.
• Conduct special project and studies as assigned by senior management.
• Work with all clinic staff to promote teamwork and help ensure a positive and productive work environment.
• Assure clinic is open and appropriately staffed during regularly scheduled hours and special events and that all facilities and equipment are available, operational, safe, and clean.
• Cook up and perform front-end registration and/or clinical tasks as a back-up in case of absence or high demand.

Position Requirements

• Bachelor’s Degree, preferred
• Five years of experience in management, preferred
• Ability to supervise, train, and evaluate new and current staff
• Familiarity with medical billing systems, basic medical coding, and basic medical terminology
• Demonstrated skills in medical practice management, human resources, and data analysis
• Ability to establish and maintain a positive relationship with peers and subordinates
• Ability to accomplish required tasks without supervision
• Superior verbal and written communication skills
• Ability to utilize software, spreadsheets and word processors