Practice Manager

About the role

IVX Health is seeking a dynamic Practice Manager to oversee our infusion centers in the Houston market — specifically in Bellaire, Clear Lake, & Washington Heights. Based ideally in or near South Houston, the Practice Manager will lead both clinical and administrative teams across multiple sites, driving operational excellence and ensuring a consistently exceptional patient experience.

Responsibilities

• Lead Multi-Center Operations: Oversee day-to-day operations across assigned centers, serving as the on-site and on-call resource for clinical and administrative escalations.
• Manage and Coach High-Performing Teams: Directly supervise both clinical and non-clinical staff, including hiring, scheduling, payroll, PTO management, and performance development.
• Ensure Operational Excellence at the Front Desk: Drive success in pre-visit verification, patient onboarding, scheduling and retention, and accurate EMR documentation in partnership with front desk staff.
• Partner to Drive Revenue and Quality Outcomes: Collaborate with clinical teams, regional leadership, and centralized departments (revenue cycle, pharmacy, etc.) to ensure clean workflows and efficient, reimbursable care.
• Support P&L Execution: Own center-level business performance metrics and collaborate with the Regional Operations Director and VP to hit financial goals.
• Strengthen Community and Vendor Relationships: Serve as the primary liaison for non-referring vendor relationships, including supervising physicians, community groups, and strategic drug partners.
• Champion a Culture of Accountability and Growth: Reinforce IVX’s values and standards by fostering a culture of operational rigor, continuous improvement, and collaborative leadership.
• Drive Growth in Patient Volume: Strategize alongside Business Development Managers to support referral relationships and market expansion efforts.

Requirements

• 3+ years of leadership experience in a healthcare, outpatient, or multi-site operational setting
• Proven success managing both clinical and administrative teams
• Experience in healthcare front desk operations, patient access, or revenue cycle preferred
• Strong financial and operational acumen, with the ability to manage budgets, productivity, and performance metrics
• Excellent communication skills, with the ability to build trust across diverse teams
• Solutions-focused mindset with the ability to troubleshoot, resolve conflicts, and implement improvements
• High emotional intelligence, professionalism, and the ability to lead with empathy and decisiveness
• Bachelor’s degree in healthcare administration, business, nursing, or related field preferred

Why You’ll Love IVX Health

• Mission-Driven Work: Join a company that’s reshaping the infusion experience for patients nationwide.
• Dynamic Leadership Role: Influence both patient care and operational success across a growing market.
• Supportive Culture: Be part of a passionate, performance-driven team that leads with kindness and integrity.
• Room to Grow: Enjoy professional development, tuition reimbursement, and real opportunities to advance your career.

About IVX Health

IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day. As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose.

Guided by Our Purpose

• Mission: To improve the lives of those we care for by redefining the care experience.
• Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions.
• Values: Be Kind. Do What's Right. Never Settle. Make It Happen. Enjoy the Ride.

Benefits & Perks

• Medical, Dental, and Vision Coverage
• Prescription Drug Coverage and Telemedicine Services
• Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options
• 401(k) Retirement Plan with Company Match
• Life, AD&D, and Disability Insurance
• Accident, Critical Illness, and Hospital Indemnity Coverage
• Fertility and Family Planning Support
• Tuition Reimbursement and Certification Assistance
• Continuing Education and Professional Development Resources
• Employee Assistance Program and Wellness Support
• Paid Time Off
• Volunteer Time Off and Charitable Giving Match
• Employee Referral Bonus Program

Benefits may vary based on employment status and eligibility.