Practice Manager

About the role

As our Practice Manager, you’ll be the operational heartbeat of the hospital. This opportunity is part of our continued new hospital growth in the Nashville, Tennessee area, making it an exciting opportunity for a leader who wants to play an integral role in building and growing a successful hospital and team. You’ll run day-to-day operations, ensuring your team meets and exceeds performance, financial, and client-experience targets. From staffing and scheduling to inventory, compliance, and reporting, you’re the leader who makes the hospital run smoothly with a culture that attracts top talent and delivers exceptional veterinary care and patient experiences.

Responsibilities

• Lead all daily hospital operations
• Ensure compliance with all operating standards and requirements
• Create and maintain accurate work schedules
• Hire, train, and onboard new team members—setting the bar for performance and culture
• Prepare monthly reports on hospital performance, staffing needs, margins, and trends
• Conduct performance reviews and provide coaching for growth
• Monitor inventory, manage ordering, and maintain cost control
• Support doctors, staff, and clients with clarity, speed, and professionalism

Our Practice Managers Bring

• Operational Excellence: Ability to execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands-on tasks with leadership responsibilities
• Client Relations: Maintains a top-tier client experience and proactively resolves issues
• Team Leadership: Hires and develops high-performing teams; models accountability and professionalism
• Culture & Growth: Builds a positive, results-driven environment and rewards excellence
• Technical Support: Strong veterinary technician skillset; able to model technical and patient-care excellence

Required Qualifications

• Proven work experience as a Practice Manager, Hospital Operations Manager, Medical Office Manager or similar role
• Three plus years in veterinary medicine with progressive responsibilities, technician background strongly preferred
• Powerful leadership skills and an empathetic approach to management, experience training and mentoring/developing others
• Advanced skills in Practice Management Systems and MS Excel
• Basic accounting skills
• Demonstrated ability to implement and enforce standard operating procedures and hospital protocols to maximize productivity and patient satisfaction
• Demonstrated ability to communicate clearly and effectively with hospital and corporate teams and the confidence to make important decisions
• Excellent problem-solving capabilities, proactively manage and resolve conflict and the ability to work well under pressure
• Demonstrated passion to make a difference in pets and people’s lives

Benefits

• Competitive Compensation: A strong base salary with a generous annual performance-based bonus
• Comprehensive benefits package: Comprehensive medical, dental, and vision insurance, flexible spending options and disability coverage
• 401(k) with a Company Match: A retirement plan with matching contributions to support long-term goals
• Generous Paid Time Off: Paid holidays, vacation days, and personal time
• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
• A Culture that Values You: A team that leads with empathy, prioritizes collaboration, and celebrates wins

Pay

$65,000—$80,000 USD