Practice Manager

About the role

Provides effective leadership and accountability for ambulatory care operations including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance and financial management.

Responsibilities

• Manages the daily operations in the clinic.
• Optimizes clinic workflows.
• Acts as a resource in the daily operations and activities of the department.
• Collaborates with hospital care sites and physician leadership.
• Promotes effective working relationships within the service line to facilitate achieving goals and objectives.
• Works directly with patients to address patient questions and concerns regarding care and billing, evaluate various resolutions and ensure patients receive satisfactory resolution.
• Creates and oversees daily work schedules including management of daily staffing and float coverage.
• Oversees active schedule management to balance patient access, schedule, utilization, and continuity during hours of clinic operation.
• Manages prior authorization and referral processes.
• Leads clinic team in problem solving to address issues relating to patient safety, care and service.
• Promotes effective working relationships and works effectively as part of the clinic team to facilitate meeting its goals and objectives.
• Assists in development of capital planning and operating budgets.
• Manages clinic teams on quality initiatives and managing quality metrics.
• Collaborates with the leadership team and physician leader to identify and drive quality and performance improvement initiatives.
• Drives and supports associate engagement and patient experience outcomes.
• Manages Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development.
• Maintains Kronos records for employees.
• Directs, oversees, and coordinates training of new employees.
• Builds strong partnership with local clinic physician leadership.
• Takes an active role in professional development of associates; developing leaders as appropriate.
• Creates a culture of patient safety including documentation and reporting of any PEARL event.
• Maintains audits for medication safety.
• Ensures compliance with applicable regulatory guidelines, and licensure, compliance and accreditation requirements.
• Ensures compliance with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
• Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.

Requirements

• High School Diploma or equivalent is required.
• Two (2) years of supervisory-level experience is required.
• Bachelor's degree may substitute for two years of the required experience.
• Bachelor's degree in healthcare or related field is preferred.
• Healthcare and/or Specialty Clinic experience (e.g., Cardiology, Neurology, etc.) is preferred.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required.
• Ability to work nights and/or weekends is required for identified positions.
• Ability to partner with their front line teams and physicians to build and maintain a thriving clinic culture.
• Carrying, Climbing, Crawling, Hearing/Listening, Lifting, Manual Dexterity, Pulling/Pushing, Seeing, Speaking, Squatting/Kneeling, Standing, Walking.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.