Practice Manager

Why Join Gentle Dental?

• Lead an established, patient-focused practice
• Make a direct impact on patient satisfaction and office performance
• Partner with experienced operational and clinical leaders
• Build, coach, and develop a high-performing team
• Career advancement opportunities across a growing organization
• Comprehensive benefits and professional development

What You'll Do

• Create an environment where patients receive exceptional care, employees thrive, and the business performs at a high level
• Lead, coach, and inspire front and back office teams
• Foster a positive, collaborative, and accountable culture
• Recruit, onboard, develop, recognize, and retain exceptional talent
• Partner with Human Resources to address employee relations, performance management, and staffing needs
• Oversee the day-to-day operations of a busy dental practice
• Monitor key performance indicators and identify opportunities to improve productivity, patient retention, and financial performance
• Manage office budgets, purchasing, payroll administration, bookkeeping, and cash controls
• Ensure efficient scheduling and workflow to maximize patient access and team productivity
• Deliver a welcoming, service-focused environment for every patient
• Support treatment acceptance by helping patients understand recommended care and insurance benefits
• Oversee dental insurance processes, including HMO and PPO plans and claims management
• Resolve patient concerns with professionalism and empathy
• Maintain compliance with company policies and all applicable federal, state, and local regulations
• Ensure OSHA and workplace safety standards are consistently met
• Utilize practice management software and reporting tools to analyze performance and drive informed business decisions

Qualifications

• 3+ years of leadership or management experience
• Dental or healthcare management experience preferred, but strong leaders from other service industries are encouraged to apply
• Proven ability to lead teams, improve operations, and deliver outstanding customer service
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Proficient with Microsoft Office and business software (Denticon experience is a plus)
• Bilingual skills are a plus

Benefits

• Medical, Dental, Vision, and Pharmacy coverage for employees and eligible dependents
• Employee Assistance Program
• Basic Life, AD&D, and Long-Term Disability Insurance
• 401(k) with company match
• 120 hours of Paid Time Off annually (salaried positions)
• Six paid holidays plus two floating holidays
• Continuing Education opportunities
• Leadership development and career advancement
• Employee discounts and wellness resources

About Gentle Dental

We value our teammates' smiles as much as our patients' smiles. Our vision is to provide exceptional, lifelong, integrated oral healthcare that improves the health and well-being of the communities we serve. We foster a culture built on patient care, operational and clinical excellence, innovation, accountability, and teamwork.

Join a company where your leadership matters, your growth is supported, and your work makes a lasting difference in the lives of patients and your team.