Practice Manager

Requirements

• Must present as courteous and professional at all times
• Must have excellent verbal and written communication skills, including the ability to organize ideas in logical and clear fashion
• Must have the ability to work with others in cooperative and collaborative manner
• An understanding of the relationship between substance use and mental health issues and/or self-help programs
• An understanding of boundaries and ethics
• Comply with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations and HIPAA Regulations
• Demonstrates ability to work with the alcoholic/chemical dependent population as well as the mental health population
• Must have the ability to facilitate educational training programs for the staff
• Participates in the development and annual review of medical policies and procedures
• Excellent analytical and problem-solving skills
• Computer literacy and knowledge of electronic health record
• Good leadership, motivation, training and goal-setting skills
• Organization, multi-tasking, and time management skills

Qualifications

• Knowledgeable in the field of chemical dependence and psychiatric illness
• Office Management Experience including scheduling and provider management
• Associates or Bachelors Degree

Duties and Responsibilities

• Managing outpatient medical and all psychiatric provider schedules for scheduling outpatient and inpatient services (including: approval requests for days off/vacation requests/call out coverage)
• On-Call Psychiatric Practitioner Schedule management
• Payroll Processing for identified practitioners, including: timecards for scheduled hours, per diem pick up forms, On-Call timecard management
• Management of practitioner schedules in the EHR scheduler with available hours, changes, and time off requests
• Data Management of On-Call Documentation with monitoring volume, services, and report for payroll
• Productivity Report Monitoring (monthly/quarterly aggregations)
• Monitoring reports to support outpatient practitioner billing (ie: Note Corrections, Notes in Draft)
• Participation in scheduled practitioner supervision/staff meetings with Chief of Psychiatry, as requested
• Collaboration with Chief of Psychiatry to address performance related concerns
• Other Duties As Assigned By Supervisor.

Duties and Responsibilities - Outpatient Call Center/Outpatient Services

• Project Management of the Just-In-Time model and monitoring of access
• Monitoring Call Log and Elevate reports to ensure staffing meets volume of calls
• Recruitment, training and support of staff for the outpatient call center
• Create workflows, training documents and service information, as needed
• Support call center by answering phones, scheduling appointments and service coverage, as needed
• Cordination between the outpatient call center and identified outpatient services/program leadership to ensure communication and effective problem solving
• Misssed visit report, return appointment report and outreach to ensure patient coordination
• Monitoring Event Notification system to coordinate notifications to programs
• Chair seat and attendance at monthly provider/health service committee(s), OP/Community Based Standards and other committees as assigned
• Aid in the enhancement of professional growth through staff meetings, case conferences, and in-service trainings
• Responsible for continued education in the field of substance abuse, mental health and related courses
• Attendance at quarterly ACCS Human Rights Committee as third party reviewer
• Other duties as assigned