Practice Manager

Responsibilities

• Owns the overall performance of the practice, including access, productivity, patient experience, and financial outcomes.
• Uses data to identify opportunities, set direction, and drive measurable improvement.
• Ensures clinic operations are efficient, consistent, and aligned with organizational standards.
• Proactively identifies barriers to care and implements solutions to improve access and flow.
• Develops, implements, and trains teams on new and updated workflows that drive efficiency, consistency, and continuous improvement across operations.
• Leads, coaches, and develops a multidisciplinary team, fostering a culture of accountability, collaboration, and engagement.
• Buils a strong team environment where staff feel supported, challenged, and connected to the mission.
• Addresses performance concerns directly and constructively, while recognizing and developing high performers.
• Models leadership behaviors that promote ownership and accountability at all levels.
• Oversees daily clinic operations, ensuring appropriate staffing, workflows, and coverage to meet patient demand.
• Ensures front-end, back-end, and clinical support workflows, in partnership with clinical leadership, are aligned and functioning effectively.
• Maintains readiness for regulatory, compliance, and quality standards.
• Champions a “no appointment left behind” mindset to maximize access for patients.
• Monitors key access metrics (e.g., third next available, no-show rates, schedule utilization) and takes action to improve performance.
• Ensures a consistent, high-quality patient experience across all touchpoints.
• Manages clinic resources responsibly, including staffing, supplies, and operational expenses.
• Understands and influences key financial drivers of the practice.
• Supports revenue cycle functions at the site level, including accurate registration, scheduling, and charge capture.
• Builds and maintains strong relationships with community partners to enhance care coordination, improve access, and support the needs of the populations we serve.
• Works in close partnership with clinical, nursing, and operational leaders to drive shared success.
• Contributes to cross-functional initiatives and organizational priorities.
• Brings forward ideas, solutions, and feedback to continuously improve systems and processes.
• Leads and supports implementation of new initiatives, workflows, and operational changes.
• Uses a problem-solving mindset to test, learn, and refine approaches (PDSA-style thinking).
• Encourages innovation and local problem-solving within the practice.

Qualifications

• Minimum of 5+ years of progressive responsibility managing teams in a business and or healthcare environment, ambulatory practice experience preferred.
• Knowledge of the principles and practices of health planning and clinic management, including Patient Registration, Scheduling, Template Building and Referral Management.
• Excellent communication (both oral and written) and presentation skills.
• Demonstrated leadership skills across a broad range of constituents.
• Proven track record in delivering outstanding customer service.
• Experience in a Community Health Center setting preferred.
• Technical experience using Electronic Health Records (EHR), 2 years of experience with/knowledge of EPIC/OCHIN EHR preferred.
• Familiarity with health insurance, health care regulations, and DPH/HRSA preferred.
• Intermediate skills in Office 365 including Excel, Word and Outlook and Teams.
• Must be familiar with Key Performance Indicators (KPI’s) and Metrics.