Practice Manager

Responsibilities

• Oversee the daily operations of one primary office and multiple satellite locations throughout Southern Virginia.
• Provide leadership, coaching, and performance management for front office, clinical, and administrative staff.
• Recruit, interview, onboard, train, and develop employees while fostering a positive, collaborative culture.
• Partner with physicians and executive leadership to improve operational performance, patient satisfaction, and overall practice growth.
• Monitor provider schedules to maximize patient access, provider productivity, operational efficiency, and clinic productivity.
• Analyze KPIs and operational metrics to identify opportunities to improve workflow, patient experience, and financial performance.
• Ensure compliance with HIPAA, OSHA, CLIA (when applicable), company policies, and all federal, state, and local regulations.
• Manage office budgets, inventory, vendor relationships, and purchasing.
• Resolve patient concerns professionally while maintaining a high standard of customer service.
• Lead regular staff meetings, coaching sessions, and performance evaluations.
• Maintain accurate personnel documentation, including I-9 verification and required employment records.
• Oversee daily administrative functions including scheduling, billing coordination, revenue cycle support, and practice operations.
• Absorb and perform other duties as assigned.

Qualifications

• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities with physicians, providers, staff, and patients.
• Proven ability to manage multiple priorities across several locations.
• Strong analytical, organizational, and problem-solving skills.
• Experience improving operational workflows and driving process improvement.
• Proficiency with Microsoft Office Suite and healthcare software systems.
• Working knowledge of electronic medical records (EMR/EHR) platforms.
• Thorough understanding of HIPAA and healthcare regulatory compliance.
• Ability to maintain professionalism, confidentiality, and sound judgment.
• Ability to work independently while collaborating effectively with leadership.
• Ability to travel approximately 30% between practice locations.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Health Information Management, or a related field preferred.
• Minimum of 5 years of progressive healthcare management or medical practice management experience required.
• Previous experience managing physician practices, outpatient clinics, or multi-site healthcare operations preferred.
• Dermatology experience is highly preferred but not required.

Physical Requirements

• Prolonged periods of sitting, standing, and walking throughout medical office environments.
• Must be able to lift up to 15 pounds.
• Ability to travel between assigned practice locations.