Practice Manager

Key Responsibilities

• Staff Management: Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff. Responsible for staff recruitment, record-keeping, onboarding, training, and performance management.
• Financial Management: Oversee the practice’s financial operations, including budgeting, billing and expense management by regularly reviewing reports and developing action plans accordingly. Collaborate with key partners to set financial goals and ensure they’re achieved.
• Client Relations: Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds their expectations. Monitor client reviews to address inquiries and feedback promptly and professionally.
• Operations Management: Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance. Implement and refine practice policies and procedures to improve efficiency and effectiveness.
• Marketing, Business Development, and Community Relations: Execute marketing strategies to attract new clients and retain current ones. Oversee social media, website content, and other marketing materials. Expand the hospital’s presence in the community through events, promotions, and outreach programs.
• Compliance & Regulatory Adherence: Ensure compliance with all relevant veterinary regulatory agencies and health, safety, and labor laws are followed daily in practice. Oversee the practice’s record-keeping and client/patient databases to ensure accuracy and confidentiality. Ensure the practice complies with OSHA requirements related to workplace safety, including the handling of hazardous materials and proper waste disposal.
• Technology & Software Management: Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice.

Qualifications

• Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
• CVPM, CVBL and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not required.
• Demonstrated experience in P&L management and financial analysis is preferred.

Qualifications

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Benefits

Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.