Practice Manager

Key Responsibilities

• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.
• Responsible for staff recruitment, record-keeping, onboarding, training, and performance management.
• Develop and optimize staff schedules that align with patient needs to ensure adequate coverage and remain within labor cost budgets.
• Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best.
• Motivate the team to achieve desired goals by acting as a champion for new initiatives.
• Oversee the practice’s financial operations, including budgeting, billing and expense management by regularly reviewing reports and developing action plans accordingly.
• Collaborate with key partners to set financial goals and ensure they’re achieved.
• Ensure accurate and timely billing and payments and monitor accounts receivables and collection processes.
• Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds their expectations.
• Monitor client reviews to address inquiries and feedback promptly and professionally.
• Utilize tools and quality controls to maintain a high standard of patient care and client communication.
• Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance.
• Implement and refine practice policies and procedures to improve efficiency and effectiveness.
• Execute marketing strategies to attract new clients and retain current ones.
• Expand the hospital’s presence in the community through events, promotions, and outreach programs.
• Ensure compliance with all relevant veterinary regulatory agencies and health, safety, and labor laws are followed daily in practice.
• Maintain up-to-date knowledge of industry regulations and trends and implement necessary changes in practice procedures.
• Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice.

Qualifications

• A minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
• CVPM, CVBL and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not required.
• Demonstrated experience in P&L management and financial analysis is preferred.