Practice Manager

The Practice Manager

The Practice Manager (PM) oversees all aspects of the location's business operations. As a team leader at a "people first" organization, the PM guides their team through development programs of coaching, mentoring, and performance management. They are responsible for creating memorable experiences with each patient, keeping score, and driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company's overall business objectives.

• Guides the team through development programs of coaching, mentoring, and performance management.
• Creates memorable experiences with each patient.
• Keeps score and drives top line sales.
• Increases margin and controls payroll expenses.
• Increases profitability to meet the company's overall business objectives.

Works directly with the staff and OD partners to ensure professional eye exams and medical services are provided, quality product selection, acceptance of vision insurance plans, and remarkable patient service.

The ideal candidate will be passionate about people, patient care, and the "Acuity Way." They apply leadership, creative thinking, and analytical skills to improve individual practice performance and are an expert in solving operational issues.

• Builds an effective team that works collaboratively to achieve results.
• Establishes clear objectives for practice staff, communicates expectations with clarity, and sets high standards of expectations for performance.
• Utilizes the Acuity Way to set the standard for remarkable patient services and experiences.
• Selects top talent that matches AEG's values with the ability to recruit for long-term sustainability.
• Works closely with District Manager to achieve and exceed financial plans for the practice.
• Learns quickly and adapts to facing new problems, working to solve for a creative solution.
• Achieves results and develops others by sharing best practices within the AEG platform.
• Adapts to change and remains versatile, retaining an open mind.
• Orchestrates many activities to accomplish various goals through superior service.
• Reviews daily sales, identifies gaps, and places solutions in place to close the gap.
• Reinforces the practice selling strategy and the Acuity Way.
• Protects the company through loss prevention.
• Pairs with Human Resources to ensure employees are committed to the handbook guidelines.

Requirements

• 3-5 years of professional setting background with leadership capacity.
• Business Degree in Hospitality, Business, or related experience in management field.
• Excellent Verbal and Written Communication Skills.
• Optician Certification preferred.

Benefits

• 401(k) with Match.
• Medical/Dental/Life/STD/LTD.
• Vision Service Plan.
• Employee Vision Discount Program.
• HSA/FSAP.
• TOPaid Holidays.

Applicable to full-time employees only.

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.