Practice Manager

About AEG

AEG is dedicated to building meaningful careers, developing leaders, and making a difference in communities. The organization invests in leadership development and encourages collaboration, authenticity, and continuous learning. Leaders at AEG are expected to balance accountability and compassion, fostering a culture of growth and support.

About The Role

At AEG, we believe great patient experiences start with great teams. As a Practice Manager, you'll inspire, develop, and support your team, deliver exceptional patient care, and achieve meaningful business results. You'll create an environment where team members feel seen, supported, challenged, and celebrated. You'll lead through people, process, service, technology, and business execution, including supporting patient flow, reinforcing service expectations, coaching team members, managing operational priorities, and ensuring the practice team is aligned with patient care standards, provider needs, and performance goals. You'll work closely with the Optometrist and Field Leadership to support clinical service alignment, team development, operational consistency, patient handoffs, practice growth, and overall business success.

Requirements

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• A high school diploma or equivalent, with business, hospitality, healthcare, optical, or management education preferred.
• Optical practice leadership experience preferred.
• Optical technical knowledge or comparable healthcare, retail, or service leadership experience required.
• Optician certification preferred.
• Demonstrated ability to lead, coach, develop, and hold team members accountable.
• Strong communication, coaching, observation, and follow-up skills.
• Ability to analyze reports, trends, business gaps, patient feedback, and performance data.
• Ability to connect business results to team behaviors, patient care, and operational execution.
• Ability to think strategically while also identifying specific behaviors, process gaps, and coaching opportunities.
• Ability to manage competing priorities in a fast-paced patient care environment.
• Ability to learn software quickly and support team adoption of current and future practice technology.
• Adaptability supporting evolving systems, tools, and AI-enabled technology within the practice.
• Ability to partner effectively with Optometrists, District Managers, practice staff, and support teams.

Full-Time Employee Benefits

• 401(k) with company match
• Medical, dental, vision, life, STD, and LTD benefits
• Employee vision discount program
• HSA/FSA
• Paid time off
• Paid holidays