Practice Coordinator/Treatment Planning- Scheduling/Front desk

About the role

The Practice Coordinator 2 supports the UCSF Oral Medicine Clinic under the guidance of UCSF Dental Center procedures. They manage patient appointments, handle insurance verification, request pre-authorizations, coordinate treatment plans, and manage billing and collections in collaboration with the DC's Patient Billing Services (PBS).

Responsibilities

• Manage patient appointments for the Oral Medicine Clinic
• Act in various administrative roles including front desk, scheduling, insurance verification, requesting pre-authorizations, treatment plan coordination, and billing/collections
• Work as a liaison between patients and clinic services
• Communicate professionally and courteously with patients and staff
• Work independently and prioritize tasks under pressure
• Use good judgment and work independently at times
• Provide excellent customer service and interpersonal skills
• Support other Dental Center clinics as needed

Requirements

• High School graduate or equivalent with 4 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with appointment scheduling
• Strong knowledge and experience in medical insurance billing, including verifying insurance eligibility, understanding benefits, and managing authorization processes such as requesting pre-authorizations
• Ability to analyze situations, prioritize, and develop solutions, and make recommendations
• Ability to work independently at the reception desk
• Ability to use good judgment and work independently at times under the pressure of deadlines
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly
• Able to sit at a computer terminal with telephone headphones for extended periods of time
• Basic math skills required
• Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel
• Proven ability to deal with a wide variety of individuals
• Able to deal sensitively and effectively with ill patients
• Excellent organizational and problem-solving skills
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents
• Demonstrated administrative/office coordination skills

Qualifications

• High School graduate or equivalent with 4 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with appointment scheduling
• Strong knowledge and experience in medical insurance billing, including verifying insurance eligibility, understanding benefits, and managing authorization processes such as requesting pre-authorizations
• Ability to analyze situations, prioritize, and develop solutions, and make recommendations
• Ability to work independently at the reception desk
• Ability to use good judgment and work independently at times under the pressure of deadlines
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly
• Able to sit at a computer terminal with telephone headphones for extended periods of time
• Basic math skills required
• Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel
• Proven ability to deal with a wide variety of individuals
• Able to deal sensitively and effectively with ill patients
• Excellent organizational and problem-solving skills
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents
• Demonstrated administrative/office coordination skills

Preferred Qualifications

• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services
• Prior experience with appointments, ancillary service or surgical scheduling or a combination of all three
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred
• Prior experience with EPIC

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

PRIDE Values

Pride Values: Professionalism, Respect, Integrity, Diversity, Excellence

Additional Information

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.