Front Desk Coordinator / Treatment Plan Coordinator
Responsibilities
- Handles financial information, performs insurance verification, and prepares end of the day reports.
- Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying.
- Answers phone calls and provides information to callers; greets visitors/patients; schedules, verifies, and confirms patient appointments.
- Explains procedures and/or services to patients using dental knowledge.
- Presents financial policies and arrangements to patients and collects co-payments and verifies insurance coverage as appropriate.
- Tracks appointments due to no-shows, cancellations, and late arrivals.
Qualifications
- High School Diploma or equivalent (Associate's degree preferred)
- 1-5 years of customer service, insurance, or dental experience preferred
- Knowledge of dental software, Microsoft Office programs, and ability to learn new programs as needed
Benefits
- Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
- Comprehensive benefits package, including 401k
- Constant opportunities for career growth and continuing education
Schedule
Monday through Friday 8am-5pm
Pay
Details on pay structure not specified
Company Information
Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.
About the Role
Wondering how this shapes your job experience? We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied.
Skills
- Dependable
- Quality control skills in handling financial information
- Customer service skills
- Insurance verification skills
- Appointment scheduling and confirmation skills
- Financial policy presentation skills
- Ability to learn new programs as needed
Company Culture
We believe in a culture that allows for freedom and individuality, enabling our team to always strive to do the best for our patients.
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.