Front Desk Coordinator / Treatment Plan Coordinator

Imagine working in a place which delivers best-in-class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group, providing support to ensure excellent patient care. We use our individuality and dental expertise to practice group dentistry, ensuring every patient leaves our office feeling satisfied.

About the role

As a Front Desk / Treatment Plan Coordinator, you will serve as an advocate and educator in creating treatment plans for dental care. You’ll greet and schedule patients, collect co-payments, present treatment plans, and work to ensure schedules meet production goals. This role involves a mix of patient interaction, administrative duties, and team collaboration in a fast-paced dental office.

Responsibilities

• Greet and schedule patients, collect co-payments, and confirm appointments.
• Present and explain treatment plans to patients, addressing concerns and answering questions.
• Assist patients in prioritizing treatment and establishing scheduling/payment plans.
• Conduct chair-side treatment planning and case presentation to drive acceptance.
• Manage multiple tasks with urgency, including answering calls with proper telephone etiquette.
• Schedule, reschedule, and confirm new patient appointments while maintaining office schedule flow.
• Develop reports on production goals and work to meet them.
• Perform all dental business duties (e.g., check-in/check-out, insurance verification, treatment planning, patient information gathering, maintaining confidentiality).
• Keep the front office tidy, participate in morning huddles and monthly team meetings, and uphold a professional appearance.

Requirements

• 3+ years of dental experience required (Medicaid experience highly preferred).
• Proven stable work history with 3 references that will be contacted.
• Strong computer skills, including Microsoft Office, dental software, and ability to learn new programs.
• Experience in dental or medical scheduling and insurance verification preferred.
• Excellent customer service, organizational, and time-management skills.
• Outgoing, friendly, and professional personality with a team-player mindset.
• Ability to work efficiently, independently, and with a sense of urgency.
• Commitment to core values: Service, Empathy, Integrity, Excellence, and Fun.
• Enjoys working with people and creating positive first impressions for patients.
• Professional appearance and personal hygiene (non-negotiable for patient-facing role).

Benefits

• Competitive paid time off for full-time and part-time team members (increases with tenure).
• Comprehensive benefits package, including 401k.
• Opportunities for career growth and continuing education.
• Exciting, supportive atmosphere that encourages individuality and excellence.

Schedule

• Monday through Thursday: 7:30 AM – 4:30 PM.
• Some Fridays (no flexibility on hours).