Practice Coordinator - Senior Health - Full Time

Responsibilities

• Develop guidelines for prioritizing work activities, evaluating effectiveness, delegating, and assigning duties, and modifying work functions, as necessary to improve operational efficiency.
• Manage and coordinate the patient, provider and departmental schedules as needed.
• Create, monitor, and adjust resource schedules to maximize departmental productivity and to increase patient access.
• Assist in ensuring the practice is achieving patient experience goals.
• Responsible for quality processes and report management.
• Work in conjunction with the Practice Manager to prepare and adhere to department budget.
• Career development opportunities such as tuition reimbursement.
• Coordinate the orientation and training of new administrative and clinical personnel.
• Maintain documentation of orientation and training activities with emphasis on proficiency and competency.
• Promote and facilitate problem solving and issue resolution with staff regarding concerns and conflicts within the office.
• Create, monitor, and adjust Physician, APRN, PAC and or clinicians’ schedules to maximize productivity and to increase patient access.
• Perform annual competency and performance evaluations for all direct reports.
• Ensure compliance with all applicable rules and regulations and health system policies and procedures.
• Train staff in relation to revised and/or newly implemented policies and procedures.
• Work with Elliot Health System (EHS) Finance and EHS Legal/Risk Departments to ensure compliance with all accepted policies and procedures.
• Maintain department inventory and complete orders from current designated vendors for supplies and or the purchasing department.
• Prepare and verify patient charges daily.
• Supervise and/or perform transcription.
• Supervise and/or perform scanning of external records/documents into the EMR.
• Create daily batch billing report.
• Supervise and/or perform direct data entry into the EMR.
• Request and coordinate films, pathology, and medical records for patient referrals.
• Monitor staff time to ensure adequate administrative staff levels daily.
• Ensure processing of weekly electronic time attendance for the department.
• Ensure complete, accurate and timely charge-capture and charge entry.
• Ensure payment of department expenses, which require Practice Manager’s signature.
• Distribute notices and agendas of select meetings.
• Record, transcribe, obtain approval, and distribute minutes of these meetings.

Qualifications

• High School diploma or equivalent required.
• A minimum of two (2) years in a busy, complex office environment, managing multiple priorities required.
• Working knowledge of medical terminology, working knowledge of personal computers, office software and network systems required.
• EPIC Super user for PSR functionality preferred.
• Excellent organizational skills, Strong problem-solving skills, required.
• Demonstrated ability to foster teamwork within the office managers and staff and set-up expectations for self and others of exceptional service excellence with internal and external customers, required.
• Ability to interact effectively with people of varied educational, socio-economic, and ethnic backgrounds, skill levels and value systems, required.