Practice Coordinator (Full Time)

About the role

We are excited to grow our team by adding a practice coordinator. We are seeking a passionate, client-focused, positive, and hardworking individual who shares our commitment to health and wellness at Performance Optimal Health.

What You'll Do

• Act as a brand ambassador, well-versed in our history, services, brand standards, programs, and pricing
• Manage first impressions, including greeting clients, providing site tours, answering phone calls, and responding to email requests
• Ensure client preparedness for appointments by verifying insurance benefits, collecting co-payments, and updating records in electronic medical record (EMR) systems
• Address client inquiries, feedback, and concerns promptly, escalating when necessary
• Perform general administrative tasks such as data entry, scheduling, and document management (print/fax/scan)
• Maintain a clean, organized, and welcoming workspace with attention to detail
• Collaborate cross-functionally with all departments to ensure efficient operations and a high-quality client experience
• Utilize and manage data in customer relationship management (CRM) with accuracy
• Communicate professionally with clients, clinical staff, and internal teams

Requirements

• Exceptional customer service skills and a passion for client care
• Strong organizational, analytical, multitasking, and communication abilities
• Experience with Apple and Windows products, Microsoft Teams, and relevant software
• Familiarity with EMR and CRM systems
• Ability to manage multiple situations with poise and confidence
• Self-starter with a strong work ethic and openness to new ideas
• Proficiency in calendar management and scheduling
• Associate degree in a related field and experience with Mindbody Online and/or Prompt systems preferred

Benefits

• Access to cutting-edge technology
• Competitive compensation with progression pathways
• Medical, Dental, Vision, 401k with match
• OneMedical, TalkSpace, KindBody subscriptions
• CEU stipend, mentorship, residency opportunities, and specialty training
• Complementary infrared sauna, cryotherapy, Pilates, massage, and strength training
• Supportive Clinical Community
• Medical, Dental, Vision, 401k (for those who qualify)
• Clinical and non-clinical career growth opportunities
• Internal and External Discounts
• Fun atmosphere