PRACTICE COORDINATOR-NEURO INST

Responsibilities

• Affords assistance to other staff by scheduling, distributing work assignments, and evaluating and assessing skills.
• Maintains a clean and orderly environment and ensures all systems are functional.
• Prepares and processes administrative communications between the physician and other service areas.
• Serves as the practice liaison for all external affairs.
• Enters patient demographic and financial information into the computer systems and/or practice management systems.
• Obtains documents related to patient’s identification and insurance; prepares all necessary paperwork for patient records.
• Verifies questionable information. Obtains signatures on forms and regulatory documents.
• Schedules protocols; schedules patients and notifies the appropriate referring provider and patient of schedule plans and/or delays.
• Determines referring physician information, tracks their patients, and prepares follow-up summary reports.
• Orders, receives, and accounts for all office and clinical supplies; works with supply chain in maintaining appropriate inventory.
• Receives and secures all pharmaceutical samples and materials for patient care; appropriately manages vendor visits and schedules.
• Supports the development of revenue and budget projections and targets for the practice.
• Prepares reports that assess overall performance and productivity for practice operations.
• Verifies insurance eligibility and obtains pre-certifications and/or prior authorizations; follows-up on accounts with incomplete information for resolution.
• Collections and accepts co-payments for office visits and provides receipts for payment, coordinates with finance team for other payment arrangements.
• Documents collection activity in the system. Balances cash drawer and processes deposits with accounts receivable departments.
• Refers cash accounts and/or patient inquiries regarding existing accounts to finance counselors.
• Works with physicians, patients, third party payers/vendors, and billing/collection services.
• Greets and receives all customers; answers the telephone in a timely manner and responds and follows up to all messages.
• Provides patients with information regarding test/procedure preparation, scripts, scheduled dates and times, warnings, insurance payments options, referral needs, location and directions to service areas and parking.

Qualifications

• Knowledge with working with electronic health records and practice management systems.
• Knowledge in current CPT coding is desirable.
• Demonstrated verbal and written skills.
• Customer service oriented attitude and behavior.
• Ability to multitask.
• Competence in applying general operation practices, personnel practices, accounting and budgeting principles, and coordination of clinic administrative functions.

Education

• Associates Business Administration
• Preferred

• Healthcare/Medical - Business Office
• Required

Standards of Behavior

• Mets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.

Confidentiality/HIPAA/Corporate Compliance

• Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information.
• Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.