Practice Coordinator, Mental Health

Summary Of Position

The Mental Health Practice Coordinator will report directly to the Practice Manager, providing direct administrative and project support for our growing 24/7 telemedicine practices.

Essential Duties And Responsibilities

• Maintains providers’ schedules to ensure efficient patient scheduling and timely patient flow in a virtual care setting.
• Schedules/Reschedules physician clinics as needed.
• Aids in referral management and billing processes.
• Acts as a resource for clinicians and Care Team staff.
• Obtains referrals as instructed by providers; completes prior authorizations as needed.
• Provides administrative and technical support to physicians for CME (Continuing Medical Education), financial reimbursement, licensing as well as other admin tasks as assigned.
• Answers provider requests and escalates provider requests appropriately to ensure physicians receive timely information to concerns.
• Supports new physician onboarding by closely monitoring the credentialing and training progress to assure candidate is successfully processed internally by start date.
• Pairs with credentialing team to stay ahead of physician license approvals, renewals, and expirations to ensure there is not a lapse in physicians' ability to provide care.
• Provides ongoing feedback to manager regarding training needs, physician performance and process improvement.
• Assists operations leadership and medical director with department staff meeting agendas, and maintains attendance, minutes and follow up items.
• Participates in performance improvement projects and may perform other similar and related duties as required.
• Complies with company policies and procedures.

Qualifications

• High School Diploma required, Bachelor's degree preferred.
• 2-4 years' experience in related industry.
• 2-4 years of healthcare experience required, or direct experience working in an healthcare environment, preferably in mental health department.

Supervisory Responsibilities

No

Preferred For Position

• Ability to function in a fast-paced environment and to be able to meet deadlines.
• Well-organized and a self-motivator.
• Works well with others and is a team player.
• Interacts effectively with staff, employees, managers, and physicians.
• Able to generate reports and documents.

Benefits

• Base salary range: $20 - $25/hourly.
• Performance bonus and benefits (subject to eligibility requirements).
• Teladoc Health Benefits 2026.

Why Join Teladoc Health?

• Transforming how better health happens.
• Meaningful opportunities that empower growth, leadership, and making a difference.
• Inclusive benefits program centered around you and your family.
• Opportunities to contribute to an innovative culture.
• Access to care in new ways.

Equal Opportunity Employer

Teladoc Health is committed to maintaining the confidentiality and security of your personal information. We prohibit discrimination and harassment of any kind.