Mental Health Coordinator

About the role

The Mental Health Coordinator assists providers in an outpatient mental health setting by triaging and managing incoming referrals, providing case management services, and performing some clinical responsibilities. The position reports to department leadership.

Responsibilities

• Outpatient duties:
  • Triages and manages referrals for the Mental Health Service Line.
  • Inputs referrals into the medical record and tracking system.
  • May provide non‑contact clinical mental health interventions under direct supervision.
  • Facilitates comprehensive care management addressing bio‑psychosocial components of illness, trauma, and disability.
  • Assists providers with case management needs as requested.
  • Supports crisis intervention response.
  • Completes screening tools for front‑end assessments as directed.
  • Maintains required records, statistics, and reports.
  • Participates in weekly didactic, staff, and supervision meetings.
  • Performs other duties as assigned.
• Hospital support duties:
  • Facilitates bed searches and supports the mental health assessment team.
  • Facilitates intake and admissions to Children’s Pavilion.
  • Monitors external systems (X‑Ferall, CPDI Fax Queue, Behavioral Health Link) for incoming referrals and responds in real time.
  • Organizes intake information and stays aware of ED, 7D, and community needs.
  • Answers intake line, providing excellent customer service to community stakeholders requesting admission.
  • Coordinates internal processes to move patients through admission.
  • Communicates with staff, patients, and families regarding placement, discharge, and status updates.
  • Facilitates court hearings and petitions for patients held under a Temporary Detention Order (TDO).
  • Documents bed search updates, communication notes, and faxes referrals to outside hospitals and agencies.
  • Provides expertise and engagement with families for mental health referrals and resources.
  • Participates in bi‑monthly meetings with the clinical team.
  • Demonstrates strong organizational skills and attention to detail.
  • Performs other duties as assigned.

Licenses and Certifications

No specific licenses or certifications are required.

Education and Experience Requirements

• Bachelor’s degree from an accredited university (required).
• Preferred degrees: psychology, social work, human services, or related therapeutic discipline.
• Qualified Mental Health Professional or at least one year of work experience in a mental health setting.
• Enrollment in a Master’s level program in counseling, social work, or psychology is preferred.
• Exceptional interpersonal, oral, and written communication skills.
• Ability to work as a multidisciplinary team member.

Working Conditions

Normal office environment with minimal exposure to excessive noise, dust, temperature extremes, or similar hazards.