Practice Coordinator III

About the role

The Practice Coordinator 3 plays a crucial role in enhancing patient care at UCSF Medical Center. Reporting to the Administrative Team, this position focuses on supporting practice operations and customer service recovery and intervention efforts.

Responsibilities

• Represent the administrative team as the public face of the Practice
• Support all functions of the administrative teams including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing
• Maintain routine clerical operations and communications
• Adhere to UCSF House and Telephone Standards and be sensitive to patient, staff, and provider needs
• Work closely with others and be flexible in handling changing priorities
• Synthesize knowledge of practice operations to solve problems, prioritize tasks, and facilitate complex transactions

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience
• Successfully passes fingerprinting protocol and is approved to be a cash collector
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel)
• Proven ability to navigate through multiple patient records systems
• Able to sit at a computer terminal with telephone headphones for extended periods of time
• Ability to analyze situations, prioritize workload, develop solutions, and make recommendations
• Ability to work with minimal supervision, make decisions independently, and handle deadlines
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly
• Basic math skills required
• Proven ability to deal with a wide variety of individuals
• Excellent organizational and problem-solving skills
• Strong writing skills to include composing, editing, and proofreading a wide variety of documents
• Demonstrated administrative/office coordination skills
• Demonstrated knowledge of medical practice terminology

Benefits

UCSF offers competitive benefits including health insurance, retirement plans, and paid time off. Details can be found on the benefits page: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html