Practice Coordinator 3

Responsibilities

• Represents the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts.
• Supports all functions of the administrative teams including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• Maintains all routine clerical operations and communications.
• Adheres to UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times.
• Works closely with others and is flexible in dealing with changing priorities.
• Synthesizes knowledge of practice operations to problem-solve, prioritize and facilitate complex transactions.
• Provides excellent customer service and facilitates and ensures the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.
• Works at any UCSF campus as needed and scheduled.

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel).
• Proven ability to navigate through multiple patient records systems.
• Able to sit at a computer terminal with telephone headphones for extended period of time.
• Ability to analyze situations, prioritize, and develop solutions and make recommendations.
• Able to work with minimal supervision.
• Able to use good judgment and work independently, at times under the pressure of deadlines.
• Able to access situations, prioritize workload, develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals.
• Able to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.

About the Role

The Practice Coordinator is a key member of the administrative team at UCSF Medical Center, supporting practice operations and customer service recovery and intervention efforts. This role requires strong interpersonal and organizational skills, as well as the ability to work independently and under pressure.