Practice Coordinator 3

About the role

Please note: this is a temporary assignment (3 months) with potential to extend. UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions. The Practice Coordinator 3 serves as the face of the Practice, collaborating with administrative, clinical, and management teams. Responsible for seamless operations and exceptional customer service, this role handles scheduling, referrals, revenue cycle management, and patient care coordination.

Responsibilities

• Collaborate with administrative, clinical, and management teams
• Ensure seamless operations
• Provide exceptional customer service
• Handle patient scheduling
• Manage referrals
• Oversee revenue cycle management
• Coordinate patient care

Qualifications

• High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience

Skills

• Experience with in-person client service
• Scheduling patients
• Strong computer skills, including basic keyboarding skills
• Experience with at least two Office-type software programs (e.g., Outlook, Word, Excel)
• Proven ability to navigate through multiple patient records systems
• Able to sit at a computer terminal with telephone headphones for extended periods
• Ability to analyze situations, prioritize, develop solutions, and make recommendations
• Ability to work with minimal supervision
• Ability to use good judgment and work independently, sometimes under deadline pressure
• Excellent customer service and communication/interpersonal skills (telephone and in-person)
• Basic math skills
• Proven ability to deal with a wide variety of individuals
• Ability to deal sensitively and effectively with patients
• Excellent organizational and problem‑solving skills
• Strong writing skills (compose, edit, proofread a wide variety of documents)
• Demonstrated administrative/office coordination skills
• Preferred: EPIC/APeX experience
• Preferred: Healthcare experience, including patient scheduling, insurance verification, and medical record data abstraction
• Preferred: Experience in ambulatory settings
• Preferred: Prior experience with appointment, ancillary service, or surgical scheduling

Schedule

Temporary assignment for 3 months, with potential to extend.