Practice Coordinator 3

About the role

The Practice Coordinator at UCSF Medical Center is responsible for securing financial clearance for patients, providers, and the health system. They work closely with administrative, clinical, and management teams to support practice operations and customer service recovery.

Responsibilities

• Secure financial clearance for patients, providers, and the health system.
• Work closely with teams to support practice operations and customer service recovery.
• Provide support for financial clearance functions, including authorizations, PAFRs, and billing.
• Resolve billing-related issues in APeX (Epic) to maximize payor reimbursement.
• Conduct detailed reviews of medical record documentation to answer billing/authorization queries.
• Manage authorization and billing work queues to minimize denials.
• Manage routine clerical operations and communications.
• Prioritize patient, staff, and provider needs while adhering to UCSF House and Telephone Standards.
• Collaborate with faculty, management, and coworkers to ensure smooth operations.

Qualifications

• High School graduate or equivalent with 4 years of related experience, or a college degree with 6 months of experience.
• Successfully pass fingerprinting protocol and be approved for cash collection if applicable.
• Strong computer skills, including Officetype software and patient records systems.
• Ability to analyze, prioritize, and develop solutions independently.
• Excellent customer service and communication skills, both verbal and written.
• Proven ability to deal with a diverse range of individuals and patients sensitively.
• Excellent organizational and problem-solving skills, with strong writing abilities.
• Demonstrated administrative and office coordination skills.
• Knowledge of medical practice terminology.
• Prior experience in healthcare, appointment scheduling, and EPIC is preferred.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service have prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

Additional information

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html.