Practice Assistant, Sr

About the Role

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Actual job duties may vary by Department. This position does not require direct patient care.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Act as "Super User" for scheduling, registration, and billing systems, providing assistance and training to others in these areas.
• Perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at an advanced competency level.
• Provide functional guidance to Office and Practice Assistants.
• Oversee the daily activities of practice staff in conjunction with the Supervisor.
• Accept co-payments as required.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.

Requirements

• High School Diploma or Equivalent required; experience cannot substitute for this qualification.
• 3-5 years of office experience.

Skills

• Strong technology and MS Office skills (Advanced Outlook, Word, Excel, PowerPoint).
• Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
• Ability to use phone systems, manage non-routine calls, and solve routine issues.
• Effective written and verbal communication skills, including composing/editing emails, memos, and letters.
• Strong time management and organizational skills to handle multiple tasks effectively.
• Ability to proofread and edit written documents.

Additional Details

This is a hybrid role based at 221 Longwood Avenue.

Pay

$19.37 - $27.71 per hour.

Schedule

• Scheduled Weekly Hours: 40
• Work Shift: Day (United States of America)
• Employee Type: Regular