Practice Assistant - Rehab Clinic BWH

About the role

Work within our Physical Therapy Clinic/Practice site at 70 Francis St/ Main Campus Boston. Excellent Benefits! Supportive leadership! Friendly team!

Responsibilities

• Performs routine administrative and clerical duties relating to a clinical service practice office.
• Makes patient appointments and maintains appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient referrals and MD orders.
• Operates multi-line telephone consoles for ambulatory rehab department (PT, OT, SLP).
• Screens calls and provides information to callers, records, and transmits messages, or directs call to triage therapist and/or appropriate individuals.
• Returns follow up calls as indicated.
• Prepares, organizes, and distributes all appropriate patient reported outcome measures.
• Correctly identifies issues related to insurance/registration and cordially directs patients when changes are indicated.
• Appropriately identifies problems/opportunities that impact on clinical schedules and service availability to the triage supervisor.
• Receives files and/or distributes incoming mail and insurance approvals.
• Schedules appointments, utilizing the computer’s clinical information scheduling option, for multiple ambulatory EPIC departments within Rehabilitation Services.
• Schedules appointments for post-op patients, research patients, and walk-ins.
• Assists in training of new clinical and front desk staff in regard to scheduling and front desk duties.
• Fills in for managed care coordinator in their absence.
• Demonstrates effective interpersonal skills in all interactions with public, staff, patients and families and caregivers.
• Manages pre-scheduling program of post-op patients, research patients, and walk-ins.
• Assists managed care coordinator with assigned tasks.
• Provides support and information to patients and providers to problem solve and manage complex administrative and patient issues.
• Maintains confidentiality and privacy, which is consistent with HIPAA/PHI guidelines.
• Understands HMO, Managed Care, and other Third-Party Insurers.
• Understands financial services and self-pay resources and provides patients with information as needed.
• Works on special projects as directed.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Spanish language proficiency preferred.