Practice Assistant II - OBGYN

About the role

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. The Practice Assistant II supports efficient practice operations by providing administrative and patient-facing support under general supervision.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Qualifications

• Education: High School Diploma or equivalent required
• Experience: 2–3 years of office experience required
• Knowledge, Skills & Abilities: Proficiency with Microsoft Office and standard office equipment; Knowledge of office operations and administrative procedures; Strong phone, customer service, verbal, and written communication skills; Ability to manage multiple priorities and maintain accuracy in a fast-paced environment; Excellent organizational and time-management skills; Ability to follow established processes and work effectively within a team.

Benefits

• Medical, Dental, Vision
• 403b retirement plan
• Tuition reimbursement
• Discounted MBTA pass
• More (as noted)

Pay

The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience. The posted pay range is $17.71 – $24.94 per hour (Grade 3).

Schedule

Monday - Friday, Normal Business Hours, Onsite (40 hours per week).