Practice Assistant - OBGYN

About the role

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Department: OBGYN. The Practice Assistant II supports efficient practice operations by providing administrative and patient-facing support under general supervision. Responsibilities include scheduling, check-in/check-out, patient communication, and office coordination. Duties may vary by department.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: 2–3 years of office experience required.
• Knowledge, Skills & Abilities:
  • Proficiency with Microsoft Office and standard office equipment.
  • Knowledge of office operations and administrative procedures.
  • Strong phone, customer service, verbal, and written communication skills.
  • Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
  • Excellent organizational and time-management skills.
  • Ability to follow established processes and work effectively within a team.

Benefits

Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more! Comprehensive benefits include competitive pay, health coverage, retirement plans, and paid time off.

Pay

The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience. Pay Range: $17.71 - $24.94/Hourly (Grade 3).

Schedule

Monday‑Friday, Normal Business Hours, Onsite. Scheduled Weekly Hours: 40. Work Shift: Day.