Practice Assistant II - Waltham OBGYN

About the role

As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. The Practice Assistant II supports efficient practice operations by providing administrative and patient-facing support under general supervision. Duties may vary by department.

What You'll Do

• Schedule patient appointments and maintain appointment records
• Greet and assist patients and respond to routine inquiries
• Manage phone calls, appointment scheduling, and message routing
• Process billing forms and scan documents into EPIC
• Request medical records and laboratory results
• Distribute mail and faxes and prepare routine correspondence
• Collect patient co-payments as needed
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided)
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed

Qualifications

• High School Diploma or equivalent required
• 2–3 years of office experience required

Skills

• Proficiency with Microsoft Office and standard office equipment
• Knowledge of office operations and administrative procedures
• Strong phone, customer service, verbal, and written communication skills
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment
• Excellent organizational and time-management skills
• Ability to follow established processes and work effectively within a team

Schedule

Normal Business Hours, Monday - Friday, Onsite

Pay

The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits

• Medical, Dental, Vision
• 403b retirement plan
• Tuition reimbursement
• Discounted MBTA pass & more