Practice Assistant II Middleboro Primary Care

About the Role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This role reports to a Practice Manager or Ambulatory Practice Coordinator with input from assigned physicians, nurses, or other healthcare providers. You will be responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Responsibilities

• Greets patients and visitors in a manner that demonstrates courtesy, service, respect, and privacy.
• Serves as a central communication source in the delivery of patient care by being responsive, accessible, and visible.
• Provides accurate information, directions, and/or guidance and follows up promptly to ensure that needs have been met.
• Performs check-in, registration, scheduling, verification of demographic information, and fiscal data utilizing a computer system.
• Collects co-payments following standards for co-payment processing.
• Schedules, reschedules, and cancels appointments, making every effort to accommodate patient and provider needs.
• Obtains and enters referrals.
• Monitors and supports patients and visitors entering and leaving the practice.
• Facilitates timely flow and proactively solves flow issues (e.g., early or late patients, late providers).
• Acts as liaison between patients and practice staff to ensure optimal flow and service delivery.
• Acts as liaison between patients and other areas to ensure optimal flow and service delivery.
• Other responsibilities will vary by practice and may include, but are not limited to:
  • Check-out and scheduling necessary follow-up appointments.
  • Providing patients with relevant educational materials as indicated, visit ticket entry, and medical records preparation.
• Level II responsibilities include:
  • Facilitating billing functions.
  • Researching and following through on a wide variety of information requests.
  • May act as a group leader in the absence of the Manager.
  • Act as a department resource to others for information and training.
  • Facilitate problem-solving, providing appropriate direction.
  • May participate in small projects under the direction of the Manager or designee.

Requirements

• High School diploma or GED required.
• Certificate in Medical Administrative Assistant preferred.
• 1-3 years of related work experience required.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint, or Access).

Preferred Qualifications

• 1-3 years of experience in a healthcare or service/hospitality environment.

Skills

• Written Communications: Ability to read and write in English to understand basic safety instructions, take direction from supervisors, communicate effectively with patients, families, and medical center staff, and respond to basic questions.
• Oral Communications: Ability to understand spoken English to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families, and medical center staff in response to routine questions.
• Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices, and procedures with the ability to use them in routine situations. Specialized knowledge not required.
• Team Work: Ability to interact respectfully with other employees, professional staff, and/or external contacts to offer ideas, identify issues, obtain information, or deliver services.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem-solving. Ability to remain calm in stressful situations.

Physical Requirements

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus.

Pay

The pay range for this position is $21.00 - $28.26 per hour. The pay range listed is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a healthcare organization, Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) as a condition of employment.