Clinic Practice Assistant II

About the role

We're excited to be opening a brand-new office in Weymouth and are looking for a dedicated team member to help us launch this location successfully. Prior to the office opening, candidates must be willing to complete training at other nearby sites.

Responsibilities

• Welcome and assist patients, creating a friendly and professional experience from check-in to check-out
• Schedule appointments and maintain accurate scheduling records
• Answer incoming calls, assist with routine inquiries, and direct messages appropriately
• Support patient registration, documentation, and medical record management
• Process forms, scan documents, and ensure patient information is accurately maintained in the electronic medical record
• Cook up the collection of medical records, laboratory results, and other patient information as needed
• Absorb and maintain schedules, forms, reports, and other administrative documents
• Aid in billing-related activities, including collecting co-payments when required
• Manage incoming mail, faxes, and other correspondence
• Support providers and clinical staff by handling messages related to prescription refills, prior authorizations, test results, and patient inquiries
• Prepare and maintain schedules, forms, reports, and other administrative documents
• Assist with more specialized scheduling functions, including provider schedule management and procedural or surgical scheduling, as needed

Qualifications

• High School Diploma or Equivalent required

What Makes You Successful

• Strong customer service skills and a passion for helping patients
• Excellent organizational skills with the ability to manage multiple priorities
• An attention to detail and commitment to accuracy
• Strong verbal and written communication skills
• Ability to work independently while collaborating effectively with a team
• Comfort learning and navigating multiple healthcare systems and technology platforms