Practice Administrator

Essential Functions

• Participates in the strategic growth plan for Care Center.
• Aid in the development and implementation of long-term business plans and initiatives to enhance the practice’s growth and profitability.
• Collaborate with clinical staff to develop and implement quality improvement initiatives, ensuring that the practice delivers high-quality healthcare services and meets or exceeds industry standards.
• Drive achievement of operational KPIs (front end denials, productivity increases, etc.).
• Leverage data (Tableau) to support care center decision making.
• Identify trends and issues related to billing/payor concerns in collaboration with RCM partners, present concerns with plans for resolution.
• Lead or participate in MSO or regional based initiatives or programs.
• Develop, document, implement care center workflows to optimize operational efficiencies in collaboration with MSO supports.
• Supervise startup of new programs and revenue streams at the Care Center.
• Facilitate ROI on potential revenue opportunities or expansion.
• Oversight for the patient experience, drive improvement and action planning.
• Escalate and manage patient complaints.
• Ensure adherence to cash management processes including weekly deposits being completed.
• Manage expenses in accordance with set budgets (clinical and non-clinical), make recommendations for saving opportunities.
• Ensure POs are accurate in Coupa.
• Work closely with the marketing team on projects related to the care centers, including oversight of social media activities, marketing events, care center promotional materials.
• Liaison with referring practices.
• Manage compliance with regulatory and state governing bodies in collaboration with MSO supports (CLIA, OSHA, CDC, DOH).
• Oversight of the colleague experience, drive achievement of colleague satisfaction targets.
• Drive the colleague lifecycle (recruitment through separation).
• Implement staff recognition programs.
• Performance Management: Interpret policies, objectives and operational procedures. Mentor new care center managers and/or managers in training. Oversee provider support including scheduling, on-call scheduling, reimbursement, PTO, etc.
• Provider/physician credentialing: Coordination with lead physician on care center matters. Facilitate any needs that arise with Labor & Delivery or other departments at affiliate hospital.

Skills

• Proven ability to manage and motivate a diverse team of professionals.
• Excellent organizational, leadership, and interpersonal skills.
• Excellent verbal and written communication.
• Demonstrated ability to establish and maintain effective working relationships with personnel across various facilities as well as external entities.
• Strong knowledge of Microsoft Office Suite.
• Adaptability to changes in the healthcare industry and staying updated on current trends and practices.
• Experience managing a high-volume practice.
• Experience managing a multi-site practice.
• Experience managing 30+ colleagues.
• Knowledge of electronic billing process and medical insurance.
• Experience with electronic health records (EHR) systems and healthcare information technology (eCW preferred).

Education

• 4-year degree from an accredited college in business, healthcare, or related field required.
• 3 plus years of experience managing a high-volume practice required, OB/GYN or Fertility specialty preferred.
• Experience managing a multi-site practice.
• Experience managing 30+ colleagues.

Benefits Summary

• Full time benefit-eligibility beginning the first of the month after hire.
• 401(k) with company match.
• Generous PTO offering with additional time off for volunteering.
• Choice of multiple medical insurance plans to best meet your needs.
• Axia Women’s Health provides access to Axia’s medical insurance.
• Axia-paid life insurance, short term and long term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.
• Discounts on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!