Practice Administrative Associate - Internal Medicine

About the Role

As a Practice Administrative Associate, you will coordinate patient care and physician activity by managing front-desk operations, scheduling appointments, maintaining medical records, and ensuring efficient and compassionate service delivery in alignment with our organization’s values: integrity, patient-centered care, respect, accountability, and compassion.

Responsibilities

• Maintain and update the appointment schedule template, including alterations, deletions, and additions, and communicate changes to staff and physicians/providers.
• Oversee the check-in process and front-desk operations to ensure quality, cost-effective, and efficient services.
• Greet patients upon arrival, verify and obtain necessary information and signatures in accordance with policies and procedures.
• Answer telephone calls professionally, take accurate messages, and direct callers to appropriate personnel while maintaining proper telephone etiquette.
• Execute pre-authorizations for diagnostic tests and procedures as required by insurance companies and track incoming referrals.
• Maintain electronic medical records and/or paper charts in compliance with organizational policies.
• Perform daily administrative tasks, including message retrieval, fax distribution, filing, photocopying, mail sorting, and forwarding phones to the answering service.
• Collect and reconcile co-payments, cash, checks, and credit card payments in Epic according to policy.
• Collaborate in quality improvement and evaluation activities for the team and department, and actively participate in staff meetings.
• Interact professionally with individuals of all ages and diverse backgrounds, and coordinate efforts to gather patient and family feedback on healthcare experiences.
• Perform additional tasks as requested by physicians or management, including cross-coverage and chaperone duties for medical procedures.

Requirements

• High School diploma or equivalent required.
• 1 year of administrative or customer service experience is required.
• Prior experience in a physician’s office, medical practice, hospital, or health system is preferred.

Skills

• Excellent organizational, communication, customer service, and teamwork skills.
• Ability to multi-task effectively.
• Experience with Electronic Medical Records (EMR) preferred.
• Working knowledge of Microsoft Office applications preferred.
• Commitment to a patient-centered approach to care.
• Professional, tactful, and effective communication with patients, families, medical staff, colleagues, and vendors.